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@aleeahsan
Flag of Pakistan karachi, Pakistan
Member since June, 2012
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aleeahsan

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I have about 10 years of experience in Customer Service and am currently working for a company that specializes in Localization and Globalization in the subtitling industry. Have worked for various big networks such as Netflix, BBC, Disney, HBO, Fremantle, Sony, Warner Bros, ABC, Universal, 20th Century Fox, NBC, VistaIndia, etc.
$10 USD/hr
2 reviews
1.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 100%Repeat Hire Rate

Recent Reviews

Experience

Quality Control Editor / Team Lead - Subtitling

Mar 2017

I have about 10 years of experience in Customer Service and am currently working for a company that specializes in Localization and Globalization in the subtitling industry. Have worked for various big networks such as Netflix, BBC, Disney, HBO, Fremantle, Sony, Warner Bros, ABC, Universal, 20th Century Fox, NBC, VistaIndia, etc.

Customer Experience Team Manager

Jun 2015 - Mar 2017 (1 year)

Managing a team of 10-12 Customer Support Executives Audit reports on certain KPIs on a daily basis Attending meetings with the client and higher management to discuss updates and other issues Presenting reports to the higher management on certain KPIs and on going issues Reviewing the team’s performance statistics, analyzed their performance metric-wise and presenting the reports to the higher management

Quality Assurance Analyst

Jun 2014 - May 2015 (11 months)

Monitor and grade agents' calls to make sure they are in compliance with the quality benchmarks and with the organizations rules and regulations. Attended calibration sessions with the client to make sure that the entire team is on the same page when it comes to product knowledge and as to how the Quality Assurance criteria should be. Conduct one on one feedback sessions and group training sessions

Customer Services Representative

Aug 2013 - Jun 2014 (10 months)

Handling warranty claims, providing customers with the best possible resolution, offering troubleshooting on issues and processing claims. Registering warranties on the system that are being sold through resellers and affiliates. Liaison between the repair centers and customers, providing repair status for ongoing claims and assisting in any repair/ shipping issues. Back-end administrative tasks for updating records and warranties sold through different resellers and affiliates

Customer Service Officer

Oct 2012

As a Customer Services Officer I was responsible for front line and back office work relating to credit and retail activities in the branch and managed administrative and commercial tasks in the branch. Assisted the Customer Relationship Officers in their daily tasks and participated in the achievement of the objective of the branch. Dealt with customers and delivered a commercial speech including all the explanation concerning Advans Pakistan products and services. Met objectives (quantitative and

Financial Advisor

Jan 2011 - Nov 2011 (10 months)

Financial Advisor

Jul 2010 - Jan 2011 (6 months)

Financial Advisor

Jan 2010 - Jun 2010 (5 months)

Financial Advisor

Aug 2009 - Jan 2010 (5 months)

Financial Advisor

Apr 2008 - Aug 2009 (1 year)

Education

ACCA

2009 - 2012 (3 years)

Certifications

PRIME BELTS: White Belt (2015)

IBEX | Global Pakistan

This certification was awarded upon attending a training session in which management skills, company’s history and Microsoft Excel was taught.

Developing Managerial Competencies (2015)

IBEX | Global Pakistan

This certification was awarded upon attending a training session in which personal/work ethics and managerial skills were discussed in detail.

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