business inteligence, Data base administrator,excel, and more
Why hire me? because I'am higlhly skilled professional, I'm patient, hardworker and dedicated. I always do my best in every project to give my clients a work of high quality.
I'm also a person who constantly learns new things and skills to improve my job.
What things I know?
* Data entry, data mining, data processing, product listing, product description, excel, word, power point, pdf, etc.
* Transcriptions, translations
* Data base administration, cvs, txt files processing.
* I have also knowledge in environmental management.
In that position I create data bases to gater information from different sort of sources. I create the processors to normalize those sources formats, introduce them into de data bases and then get control boards for the call center, the manager and the directors.
Jun 2007 - Dec 2008 (1 year, 6 months)
I update, re engineering and create new processess for the call center to give the clients the attention they deserves, improving the answer time, the accuracy of the answers for the existing products and the new ones the bank was releasing.
Oct 2003 - Jun 2007 (3 years, 8 months)
I was the Team leader of 10 people at a call center. We gave support to the corporate clients of bank of america. In that period I improved the quality service and the SLAs, and customer satisfaction.
Universidad de Ciencias Empresariales y Sociales, Argentina 2011 - 2015
Universidad de Ciencias Empresariales y Sociales, Argentina 2001 - 2004