Alexander H.

I am an IT Support Specialist and System Analyst with experience in enterprise IT support, incident management, system analysis, and business process improvement. I have experience handling incident analysis, troubleshooting, remote support, and SLA-based issue resolution using tools such as BMC Remedy, Remote Desktop, and Active Directory. In addition, I have experience as a System Analyst Intern, contributing to database administration, business process flowchart creation, and system analysis for customer information systems. I am detail-oriented, analytical, and adaptable, with strong problem-solving and communication skills. I am interested in remote opportunities related to IT support, system analysis, project coordination, business analysis, and data management.