o IT Technical Support Analyst in Infor Global Solutions
Infor Global Solutions
Jan 2009 - Jan 2012 (3 years)
a) Providing IT and Application support as a senior member in a team of around 20, for more than 10000 users working in APAC,EMEA and US regions.
b) Managing and Troubleshooting Active directory 2003 objects.
c) Creating and managing mail accounts using Exchange server 2007 Management console.
d) Troubleshooting users remotely on IT and application issues.
e) Troubleshooting mailbox issues using exchange management console.
f) Troubleshooting network related problems in APAC, EMEA and US at the first
Education
B.E.
1999 - 2003
(4 years)
Qualifications
MCP
Microsoft
2007
o Microsoft Certified Professional (MCP - Installation and Administration of Windows 2000 Professional)
o CCNA(Cisco Certified Network Associate )
Cisco
2009
o CCNA(Cisco Certified Network Associate), CSCO ID : CSCO11627006.