## BIO
**Alexandru Fatu**
I consider myself an ambitious and motivated individual, with a keen eye for details.
I appreciate punctuality and fairness in my work environment. What I would enjoy is to work for a company that shares the same values.
**PROFFESIONAL EXPERIENCE**
**British American Tobacco**
Bucharest
***Oracle Database Administrator***
September 2007 – present
* Responsible of support for the Oracle databases, ensuring their performance, availability and security
* Monitor the database systems to ensure secure services with minimum downtime
* Provide trend analysis to the service management team to enable them to make informed decisions regarding resource management
* Responsible for problem escalation to Oracle Development Team and third parties as appropriate
* Responsible for improvement, backup and restore of the databases that are in production
**British American Tobacco**
Bucharest
***Helpdesk Coordinator***
September 2006 – September 2007
* Coordinating the Helpdesk team made up of 4 people working in shifts
* Prioritization of tasks and set up the terms for achieving the objectives
* Providing technical support in busy periods
* Creating, verifying, updating and approving the internal procedures
* Setting up the schedule, preparing the time-keeping cards, approving and forwarding the leave application forms
* Delivering trainings for the new team members
**British American Tobacco**
Bucharest
***IT Consultant (Helpdesk Officer)***
September 2005 – September 2006
* Insures the maintenance and service interface for the computers and network printers
* Install and maintain software in accordance with the internal procedures
* Insures technical support remotely, by phone or on sight (internet access, email, printing)
* Helpdesk activities, incident registration and basic diagnostics
* User administration responsibilities
* Technical support for all the users and company equipment: 575 users over 2 networks, PC’s, Laptops, Tablet PC’s, POCKET PC’s, Intermec Mobile Printers
**Flamingo Computers SA**
Bucharest
***Sales consultant***
December 2004 – August 2005
* Selling company's products and services was the basic role of a Flamingo store employee
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* Analysis of monthly sales reports to implement promotional activities
* Selling and Customer Support on sight
* Market monitoring and identification of development conveniences, according to company strategy
* Supervising pre / post-selling services
* Elaboration of periodical sales reports
**Skills and abilities**
* **Strong communication skills** - I held frequent meetings whereby I ensured that every employee was up to date. I continued this though the use of phone calls, emails, and repeat meetings every week.
* Exceptional **listener** and **communicator** who effectively conveys information verbally and in writing.
* **Problem analysis** and **problem solving** - Innovative problem-solver who can generate workable solutions and resolve complaints.
* **Organizational skills** and **customer service orientation** - Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
* **Adaptability** and ability to **work under pressure**
* Flexible **team player** who thrives in environments requiring ability to effectively **prioritize** and juggle **multiple concurrent projects**.
* **Responsible**, **Quick learner** and **Organized** - Highly motivated **self-starter** who takes initiative with **minimal supervision.**
* Computer-literate performer with extensive **software proficiency** covering wide variety of applications.
**Languages**
English, advanced user
French, beginner user
Italian, beginner user
**Awards**
**“MEC Professional Certificate – Computer Operating and Programming Skills”**
September 2004
**EDUCATION**
2008 - 2010
**SNSPA – National School of Political and Administrative Studies, Bucharest**
*Master’s degree*
Majored in Business Communication
2004 - 2008
**Romanian - American University, Faculty of Computer Science for Business Management**
Bachelor’s degree
Majored in Business Management
**Trainings**
**“Database Fundamentals (SQL/MySQL) – InfoAcademy, Bucharest”**
March-April 2012
**“****ORACLE DATABASE 11G: ADMINISTRATION WORKSHOP I DBA RELEASE 2, British ORACLE Romania*****“***
February 2012
**“****Siebel** **Fundamentals** **– Basics****, British American Tobacco internal trainings*****“***
March 2007
**“Lotus Notes 6.5 Fundamentals** **– Basics****, British American Tobacco internal trainings”**
March 2007
**OTHER RELEVANT INFORMATION**
**Hobbies**
Internet surfing, cooking and cycling.
## Area of Expertise
**Computer skills**
Proficient user of MS Office (MS Word, MS Excel, MS Power Point), Internet & Mail, Lotus Notes 6.5 – 8.5, Unix, Siebel, Microsoft Windows Operation Systems, Oracle Database Administration, PL/SQL Developer, Business Objects, Remote Desktop Support , WinSCP, Internet Browsers, Data Entry Software
