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Member since May, 2013
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Andrew Lai

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I've been crafting and specializing in the Network-Attached-Storage (NAS) for more than 6 years under Windows, Mac and Linux environment. I have a great understanding in storage, file server, disk analysis, data rescue, web hosting, multimedia and networking skills which I have pass on to other individuals with my training. My main goal to my clients would be to provide easy solutions in that they can use a complicated device with as minimal steps as possible so they can spend more time on something they enjoy.
$30 USD/hr
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Technical Support Engineer

Jan 2010

-E-mail and phone support for customers mostly from Europe and Asia -Second line support of escalation issues from subsidiary branch offices (US,DE,FR,UK,CN) -Specializes in multimedia applications and mobile apps -Create and maintain internal knowledge base system -Data rescue RAID storage -Support trade show events in Taiwan, Europe and UAE -Interview new hires -Internal training for new members and Synology branches in Europe -Create training documentations

Technical Specialist

Jan 2005 - Feb 2006 (1 year)

- Handle phone calls and live chat from customers with 95% satisfaction. - Conduct live support using Right Now Web software - Resolve technical problems caused by software/hardware/firmware issues and mobile device glitches.


Bachelor of Science

2000 - 2004 (4 years)


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