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$5 USD / hour
Flag of EG
cairo, egypt
$5 USD / hour
It's currently 4:05 PM here
Joined March 9, 2021
0 Recommendations

Amr A.

@AmrARashad

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$5 USD / hour
Flag of EG
cairo, egypt
$5 USD / hour
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Data Science & analytics, PM, ITIL expert

12 years of Experience in Mobile Network operations, project management, IT and ITIL. starting in Data Science & analytics to utilize my business analysis skills and provide insights for my customers and support their business decision
Freelancer Python Developers Egypt

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Experience

Lead Customer Service Manager

Orange Business Services
Dec 2020 - Present
- Lead the account customer Service management team. - Proactively identify existing customer needs and opportunities and grow the customer relation with Orange. - Handles change requests, tracking of change implementation, reporting, and billing. - Enhance the customer experience by researching, developing, or managing the projects for new tools, tools automation and tools enhancements that directly affects the customer

Customer Service Manager

Orange Business Services
Sep 2018 - Nov 2020 (2 years, 2 months)
- Handles change requests, tracking of change implementation, reporting, and billing. - Enhance the customer experience by researching, developing, or managing the projects for new tools, tools automation and tools enhancements that directly affects the customer. - Proactively identify existing customer needs and opportunities and grow the customer relation with Orange. - Create and manage service improvement plans triggered by customer surveys and complaints. - Ensure customers

Supervisor Technology Network Management Solution engineer

Orange Egypt
Mar 2014 - Aug 2018 (4 years, 5 months)
- Responsible for all operation and administration activities on all NMS and OSS platforms. - Project management, developing, designing, and implementing new solutions with various teams including purchasing Hardware and Software, integration across platforms and train users to use the system. - Reporting team KPI’s and system capacity and activities/ action s coordination.

Education

Bachelor of Science, Electronics & Communications Engineering

Misr International University, Egypt 2004 - 2009
(5 years)

Qualifications

professional data analysis Nano degree

Udacity
2021
Python programing and data analysis degree

ITIL® V4 – Managing Professional

PeopleCert
2020
ITIL® V4 – Managing Professional

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Top Skills

Python Windows Desktop System Admin Website Testing Scrum

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