anubis25

Renato S. Calaustro Jr Experience: February 2008 – Current Owner – Computer Repair, Sales and Internet Shop Manages a computer and internet shop of ten computers (10)and an employee for continous training and development for computers. • Communicate with potential computer buyers, explain the advantages of having the product. • Discuss the features of the product and after sales support. • Document all transactions for closure of the sale • Make sure that there is network connectivity all the time; zero downtime tolerance • Troubleshoot networking issues ie: connectivity, upload and download speeds, physical connectivity of modems, routers and switches • Router configuration • Personal computer troubleshooting; BIOS set up, physical components such as hard drives, disk drives, PCI and PCIX component detection and replacement, firmware and driver updates. • Software Installation and updates • Assembly of Generic Personal Computers based on customer’s specification • Computer Application knowhow and troubleshooting such as MS Word, Powerpoint, Excel, Access, Corel etc. • Virus Detection and removal Experience: August 6, 2007 – January 24, 2008 Provides technical support for Australian customers with internet connectivity issues ie: configuring modems and routers and switches (linksys,belkin etc) checking network components, configuring internet explorer, dispatching modems and other related issues regarding internet connectivity. Check for possible authentication and provisioning status of the network. Communicate with Level 3 Technical Support for out of scope support boundaries. Configuring the network for file sharing. Experience: August 27, 2005 - August 04, 2006 Level 2 Technical Support for an American Internet Service Provider (Verizon) - Provides technical support via Softphone for customers with internet connectivity issues ie: configuring modems and routers, (linksys,actiontech,westell etc) checking network components,configuring internet explorer, dispatching modems and other related issues regarding internet connectivity. Experience November 09, 2004 - March 2005 SITEL Philippines Level 1 Technician Provides Technical Support for customers with Dell Computers Focuses on fast paced troubleshooting of hardware components, (monitors, hard drives, DVD / CD ROM, memory, IDE devices, processor, motherboard floppy drives etc.) and basic configuration of factory installed software (Windows XP, 98, ME, Internet Explorer, Word, Excel, PowerPoint, Media player etc.) Ensures Internet connectivity thru installed drivers of PCI or Integrated modems, Integrated Network Interface Card (NICs) and third party connection hardwares, modems from SBC yahoo etc. Adhere to Policies and procedures that are provided by DELL Attended and finished training on Logic and Concepts of Out-bound Agents June 04,2004 - September 16, 2004 Client Logic (Service Zone Manila) Technical Support Representative Provides Technical Support for customers with Dell Computers Focuses on fast paced troubleshooting of hardware components and basic configuration of factory installed software (Windows XP, 98, ME, Word, Excel, PowerPoint, Media player etc) Ensures Internet connectivity thru installed drivers of PCI or Integrated modems, Integrated Network Interface Card and third party connection hardwares. Finished Communication Training and Dell Technical Product Support Training Attended Basic Troubleshooting of Dell printers April 12, 2004 May 06, 2004 Convergys Customer Care representative Trainee Attended and finished a three week training on Communication and Culture training. Focusing on different American cultures, ways and methods of effective communication. July 2003, January 2004 Monark Equipment Work order Processor Handled the requirements in opening work orders for repair of Caterpillar Machines Generated standardized Application Software 400 (A.S. 400) reports on Key Performance Indicators such as freight, parts returns, work order in process and profitability Monitor and Expedites incoming parts for work orders domestic and foreign May 2002, June 2003 Monark Equipment Parts Inventory Control Analyst In charge of creating Monthly Reports for Parts Operations and Distribution Services, with main focus on analysis of variances or Key Performance Indicators that did not met company standards as well world standards Assigned as Analyst for Caterpillar Inventory System Parameters. Set the criteria for stocking or staffing Caterpillar parts in the Inventory i.e.: Inventory versus Turnover, Monthly Sales and Stock Analysis Monitored all backordered Caterpillar parts and expedited these parts with the least cost but fastest turnaround time Point person for the parts sales team to provide correct information about caterpillar parts specifications Point person for the conversion and merging of Dealer Business Systems (D.B.S) to Secured Application Program (S.A.P) focusing on Business Warehouse July 1, 1999 March 2002 Monark Equipment Parts Inventory Control Processor Handled different control procedures such as Inventory batch file Scheduling and updates Parts analysis, Returns Analysis from internal and external customers Reconcile Inventory Discrepancies Warranty claims Parts Stock Order analysis Maintained Caterpillar Parts Inventory Integrity September 1,1999 June 30, 1999 Monark Equipment Warehouseman Handled physical receipt of Caterpillar parts and used AS400 for electronic receipting Handled Physical Inventory count of Caterpillar parts Analyzed physical location of parts and made sure that there is a safe and conducive environment to work on, shipped out Caterpillar parts Skills Proficient in Microsoft Office Applications (Word, Excel, Powerpoint, Internet explorer etc) Able to troubleshoot network problems and setup connection to the internet Knowledgeable in hardware components of computers as well as to troubleshoot, teardown over the phone Fluent and proficient in written and oral English Education 1994 1997 World Citi Medical Center formerly Quezon City Medical Center Aurora Boulevard Quezon City Bachelor of Science In Radioloogic Technology (B.S.R.T) Graduate 2000 2002 Thompson Institute Center (International Correspondence Schools Bloomingdale Plaza Pasig City Applied Computer Science 1989 1993 Marikina Institute of Science and Technology Marikina City Secondary Education 1983 1989 Sto. Nino Elementary School - Marikina City Elementary Education Achievements Team Excellence Award for winning the Caterpillar Far East Limited (CFEL) Dealer Process Improvement (DPI) Parts Inventory Turnover Project: For accumulating sales and cost savings up to $ 890,000.00 (Monark Equipment) Plaque of Recognition for providing breakthrough services to Caterpillar Customers and Enhance Dealer Success (Monark Equipment) Certificate of Award for Completion of the 6 Sigma Yellow Belt Training (Monark Equipment) Certificate of Award for Completion of the 6 Sigma Green Belt Training (Monark Equipment) Commendation for successfully closing a Six Sigma Project; active participation as a Six Sigma Greenbelt. Actual sales and cost savings amounting to $1.2M for Parts Inventory Project which lasted for six months (Monark Equipment) Seminars and Trainings Attended Dell Digital Home Training for Portables Dell Windows Vista Training Six Sigma Yellow Belt Training Six Sigma Green Belt Training Dell Computer Hardware Training Team Building Workshop Core Values Workshop Telephone Handling Skills Time Management Workshop References Edwin Costuna 09065191700 Team Leader Teletech Jerome Lapis 02-857-7661 Trainer Convergys Fiona Seminiano [login to view URL] Six Sigma Black Belt Monark Equipment Carmen Zantua 02-688-2400 OIC Team Manager Sitel Personal Profile Age: 30 Height: 57 Weight: 147lbs Status: Married Birth date: 09/25/75 Citizenship: Filipino