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@arcelmanlunas
Flag of Philippines City Of Malolos, Philippines
Member since July 8, 2019
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arcelmanlunas

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Phone number: +63 9167995636 I am a mother of two kids. (One is a special kid. One is a 7mos old baby). I am a lactating Mom. Looking for a long term Job relation between me and my client. I am also looking for an encoding job, typing job, and any kind of office job. I am a trustworthy person, reliable and manageable. I am willing to be trained and share my skills and expertise in a fast-growing company and to be part of a competitive and challenging environment where I can serve and establish an enjoyable career for myself. SKILLS AND COMPETENCIES: Computer Literate. Ability to communicate with associates and customers. Highly skilled in providing a timely, efficient and considerate customer service. Demonstrated ability to respond and resolve customer’s requests and concerns. Proficient with MS word, excel, PowerPoint, and software installation.
$2 USD/hr
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0.0
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Portfolio

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Experience

Customer Executive

May 2017 - May 2019 (2 years)

⦁ Obtains client information by answering telephone calls; general inquiries in the logistics firm. ⦁ Process collection of the package they book for a courier. ⦁ Assist customers for their missed receiving package provide the other options at their convenient time. ⦁ Process investigation just in case their product hasn’t delivered yet based on the service type that they book. ⦁ Make follow up to our driver and depot based in Australia if there's no updated on the investigation we process.

Technical Consultant

Jun 2015 - Oct 2015 (4 months)

⦁ Guide customers having difficulty locating information or navigating through websites. ⦁ Assist customers following up on refunds; Call customers back as a follow-up. ⦁ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. ⦁ Troubleshooting the computer of the customer and remove the virus as a technical consultant in Microsoft line of business account.

Customer Service Representative and Tech Support

May 2014 - Feb 2015 (9 months)

⦁ Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives and troubleshoot their mobile phones. ⦁ Build sustainable relationships and engage customers by taking the extra mile. ⦁ Seize opportunities to upsell products if needed to resolve the issue. ⦁ Meet Quality Assurance Requirements and other key performance metrics.

EXECUTIVE SECRETARY

Jun 2013 - Nov 2013 (5 months)

⦁ Ensures that machines/equipment and all the expenses are recorded in our database. ⦁ Checks the cash advance and petty cash on hand before giving the advance salary for the employees in the construction site. ⦁ Verifies the receipt and the orders needed on the site. ⦁ Handling the Salary discrepancies and updating in our system.

Education

Bs. Industrial Psychology

2009 - 2011 (2 years)

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