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Customer ExecutiveMay 2017 - May 2019 (2 years)
⦁ Obtains client information by answering telephone calls; general inquiries in the logistics firm. ⦁ Process collection of the package they book for a courier. ⦁ Assist customers for their missed receiving package provide the other options at their convenient time. ⦁ Process investigation just in case their product hasn’t delivered yet based on the service type that they book. ⦁ Make follow up to our driver and depot based in Australia if there's no updated on the investigation we process.
Technical ConsultantJun 2015 - Oct 2015 (4 months)
⦁ Guide customers having difficulty locating information or navigating through websites. ⦁ Assist customers following up on refunds; Call customers back as a follow-up. ⦁ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. ⦁ Troubleshooting the computer of the customer and remove the virus as a technical consultant in Microsoft line of business account.
Customer Service Representative and Tech SupportMay 2014 - Feb 2015 (9 months)
⦁ Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives and troubleshoot their mobile phones. ⦁ Build sustainable relationships and engage customers by taking the extra mile. ⦁ Seize opportunities to upsell products if needed to resolve the issue. ⦁ Meet Quality Assurance Requirements and other key performance metrics.
EXECUTIVE SECRETARYJun 2013 - Nov 2013 (5 months)
⦁ Ensures that machines/equipment and all the expenses are recorded in our database. ⦁ Checks the cash advance and petty cash on hand before giving the advance salary for the employees in the construction site. ⦁ Verifies the receipt and the orders needed on the site. ⦁ Handling the Salary discrepancies and updating in our system.