I am a diversified solution provider who's been working in the domains of Customer Service, Operations Management, Customer Relationship Building, Business Development and Email Handling.
I've been providing top notch customer services for the past 12 years via phone calls, e-mails and live chat modes to worldwide customers which includes but not limited to ATnT, SHELL, Nike, Adidas, NCR, WPP, DOVER, IMS-Health. For these customers, I have been working with the major OEM's, i.e. IBM, DELL, TOSHIBA, HP, LENOVO, SAMSUNG, APPLE etc.
I am capable to undertake projects / Jobs of any magnitude with a dedication to deliver outstanding results within the specified time by providing timely, friendly and proactive services and moreover meeting the defined SLA.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with the service that sells. I have assisted all types of customers in all types of settings. Moreover, I am an excellent trainer who achieves ongoing success with his team by building morale, maintaining team's self-confidence and training them to build the sale by improving their innate skills.
I am fully focused on customer satisfaction and endeavor to maintain long-term healthy relationships with my clients.
Developing a specified territory by identifying and targeting prospects through cold-calling, tele-prospecting, and direct mail campaigns.
Converting existing database of customers into accounts.
Maintaining positive relationship with existing clientele, and upselling/cross-selling clients.
Sending RFQ/Pricing quotes to customer.
Client Account Manager
Sep 2018 - May 2019 (8 months, 2 days)
Managing day to day customer requests and providing proactive services within agreed SLA’s.
Chase orders and lead times from our internal or external support functions.
To meet with and develop strong business relations with relevant customers.
Worked closely with external sales director to help grow margin for pre-defined territory
Executed specific sales initiatives designed to grow gross margin in the accounts.
GLOBAL TECHNOLOGY COVERAGE
Aug 2015 - Aug 2018 (3 years)
Manage a team of 45+ individuals and supervising the Projects and Operations Departments.
Manage 24/7 Service Desk in accordance with the defined SLA.
Developing and managing interdisciplinary teams for multi-client projects which includes but not limited to NIKE, ADIDAS, Pfizer etc. and identifying & managing risks, issues and dependencies.