I build the operating systems small companies run on. Process maps, SOPs, workflow automation, KPI dashboards, and the weekly rhythm that keeps a leadership team accountable. Background: MBA, fifteen years in operations and business management, ClickUp certified, Lean Six Sigma (CSSC), ISO 9001 lead internal auditor, CAPM, and trained in the EOS, Scaling Up and Pinnacle operating systems. What I do most often: Workspace and workflow builds. Full setup or rebuild in ClickUp, Asana, [login to view URL] or Jira. Spaces, statuses, custom fields, templates, automations, and a handover your team will actually use. Process mapping and SOPs. I sit through the process as it really runs, map it, cut the steps that do nothing, and write the SOP in plain language with owners and handoffs marked. Business process automation. [login to view URL], Microsoft 365 and Power Automate to remove the copy-paste work between your tools. KPI dashboards and scorecards. A small number of numbers that mean something, reviewed weekly, owned by a person. Operations diagnostics and fractional COO support. Where the business leaks time, a 90-day plan to fix it, and someone to run the weekly leadership meeting so the plan survives contact with a busy week. I work with service businesses, agencies and SaaS teams, usually 5 to 50 people. Comfortable across US, UK and EU hours. Tell me what is slow and I will show you where it breaks.