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@awirocks
Flag of India Mumbai, India
Member since June 27, 2013
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awirocks

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Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, process improvement ,Learning and competency development . Key Specialties -ITIL Foundation & Intermediate / ISO/IEC 20k - Foundation -ITIL/ ITSM Implementation & Consultation -Problem Management, Incident Management & Change Management -RCA (Root Cause analysis) & Trend Analysis/Casual Analysis -Process Improvements & Gap Analysis Specialties: ITIL V3, ITSM, Incident and Problem managment,CITRIX Xenapp (Application Virtualisation),Desktop Virtualisation ,Service Desk Managment ,Lean Six Sigma ,BFSI ,Prince 2,Business Process Analysis,ARIS Business Process Designer,HP Open View,HP Service Manager 7 ,SLA/SLM, C, C+ +, J2SE, Microsoft Exchange Server, Microsoft windows 2000,6 Sigma (DMAIC & DMADV)
$10 USD/hr
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Experience

Problem Manager – Infrastructure and Operations

Apr 2011

Service & Support (Corporate IT) with over 3.5 years plus of IT experience including experience in the areas of Software and Hardware including LAN & WAN support,Citrix Xen App/VDI/CAP Infrastructure,E-mail / Messaging & Security. Skilled in Strategic Planning/Incident /Problem management of IT Infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as multiple remote locations, and effectively managing as IT staff. Proven ability to transl

System engineer

Jan 2010 - Mar 2011 (1 year)

Education

B Tech /B.E.

2005 - 2009 (4 years)

Qualifications

ITIL V3 (2011)

APMG

ITIL V3 Foundation APMG, License ITIL/MY726345

Publications

ITSM based on ITIL

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