ITSM Training
ITIL 2011 training ,Mock test
About Me
Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, process improvement ,Learning and competency development . Key Specialties -ITIL Foundation & Intermediate / ISO/IEC 20k - Foundation -ITIL/ ITSM Implementation & Consultation -Problem Management, Incident Management & Change Management -RCA (Root Cause analysis) & Trend Analysis/Casual Analysis -Process Improvements & Gap Analysis Specialties: ITIL V3, ITSM, Incident and Problem managment,CITRIX Xenapp (Application Virtualisation),Desktop Virtualisation ,Service Desk Managment ,Lean Six Sigma ,BFSI ,Prince 2,Business Process Analysis,ARIS Business Process Designer,HP Open View,HP Service Manager 7 ,SLA/SLM, C, C+ +, J2SE, Microsoft Exchange Server, Microsoft windows 2000,6 Sigma (DMAIC & DMADV)
$10 USD/hr
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