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batheeshcm

and invite this freelancer
Flag of India Thalassery, India
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Member since July, 2012

Having 4 Years experience in Customer Support, Facility Adminisration in IT Softwares CCNA Certified.

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@batheeshcm

  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Recent Exams

  • Freelancer Orientation Top 7%
    75%

Top Skills

  • Adobe Flash
  • Logo Design
  • Data Entry
  • Excel
  • Social Networking
  • Wordpress
  • Facebook Marketing
  • Customer Support
  • XXX
  • Print
  • Silverlight
  • Sports
  • Photo Editing
  • Technical Support
  • Desktop Support
  • BPO
  • Photoshop Design
  • 3D Modelling
  • Google Chrome
  • Malayalam
+ show more

Recent Reviews

No reviews.

Experience

Customer Support Executive

Apr 2012

o Customer Support Engineer is the SPOC (Single Point of Contact) for Post Go Live support of all IBS Products. o Monitor & receive the on line ticket/email/call o Incident related inputs come from customer primarily through the on line incident tracking tool REMEDY. As a fall back option only, emails and phone calls are available. o Do the following for each online REMEDY ticket/email/call from the customer reporting an incident. o Collect information like Customer, Product, Severity, Category,

Operations and Management

Dec 2010 - Apr 2012 (1 year)

o All India Infosys attendance tracking software product support coordinator o Get familiarized with the new installations Installation of Access control, CCTV & IP camera. o Generating reports from the database as per Clients request. o Electronic security audit handling. Providing reports for audit requirement o Database server activity monitoring. o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules. o Plan and budget for al

Customer Support Executive

Aug 2008 - Nov 2010 (2 years)

o All India Infosys attendance tracking software product support coordinator o Get familiarized with the new installations Installation of Access control, CCTV & IP camera. o Generating reports from the database as per Clients request. o Electronic security audit handling. Providing reports for audit requirement o Database server activity monitoring. o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules. o Plan and budget for al

Education

BCA

2002 - 2005 (3 years)

ITI Electronics

2000 - 2002 (2 years)

Plus Two Science

1998 - 2000 (2 years)

Certifications

CCNA (2011)

Cisco Cerrtified Network Associate

Publications

Nil

Nil

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  • The Perfectionist

    Edited a bid.
  • Pro-Profile

    Complete your Profile 100%.
  • Fast Responder

    Bid within 2 minutes of a project being listed.
  • The Seeker

    Bid on 20 projects.
  • Spread the News

    Invite 10 friends to join Freelancer.com
  • The Inspired

    Submit 10 designs to one or more contests.