Provide technical assistance and support for incoming queries and issues related to computer systems, and software
Respond to queries either in person or over the phone.
Train outlook users.
Maintain daily performance of computer systems.
Respond to email messages for Users seeking help.
Ask questions to determine nature of problem.
Walk User through problem-solving process.
Install, modify, and repair computer software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).
Install computer peripherals for users.
Finger Print Systems.
Domain controller installation.
Wireless access point installation.
DSL installation, configuration.
Outlook configuration, troubleshoot.