A dedicated customer service manager with 3+ Years of experience in
Software Technical Support & Training
Computer Technical Support
E- Commerce Order Fulfillment & Transaction Management
Customer Service & Sales
Items Listing and Quality/Error Check
Client and Vendor Relations & Communications
Inbound & Outbound Call Handling
Data Mining and Data Entry
1) Strict Adherence to Instructions.
2) Early submission to allow you adequate time for review.
3) Quality and presentable work.
For Antivirus Software Sales Project l Platforms: Go autodial, X- Lite, MailChimp.
Roles: Making outbound calls & selling Software. Help them in software installation. Connects and develops relationships with customers for renewals & Upsell.
For Data Entry & Survey Projects l Platforms: Go autodial, X- Lite, White Pages, Google Sheet.
Roles: Properties bidding on US Govt. site, LinkedIn Jobs Posting. Mining customers & business data & compiling for clients. Phone Surveys for different projects.
Customer Service & Support
99eves technologies LLc
Apr 2015 - Aug 2018 (3 years, 4 months)
For Prospects Selling Business l Platforms: X- Lite Softphones, MailChimp.
Roles: Led a Team those were responsible to answer customers query about different Prospects over Calls, Chats. Follow up with customers for payments, refunds & Charge backs.
For US Hotel Booking Project l Platforms: Hotel Booking Portal, Ring Central, Google Sheet, etc.
Roles: To talk to the Guests for US Organizer, those were coming to rent houses in US and to make sure that they can Check in & Check out with no issues.