Muhammad Murad K. Profile

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$15 USD / hour

islamabad,

pakistan

$15 USD / hour

It's currently 4:06 AM here

Joined December 6, 2020

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Muhammad Murad K.

@bottlechain

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(0 reviews)

0.0

$15 USD / hour

islamabad,

pakistan

$15 USD / hour

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Experienced Customer Retention specialist

I am currently working as Customer Retention Specialist with US based IT firm IDERA. I have over a decade of experience in various Industries as Customer Retention Specialist, Credit Controller, Administration, Account and Finance and Banking Operations and Credits. I am organized and well groomed and have a natural empathy towards customers. I am building my profile and experience working with UK and USA based customers for over 3 Years, as after pandemic, WFH is the new normal !!!

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Experience

IDERA (LANSA)

Jul 2019 - Present

• Customer Relationship building and retention (US & Canada & Europe). • International Customers handling for all renewals of the product line-Lansa. • Management of Renewal Reminders in Sales Force. • Weekly Tasks based reports & Customer follow-up status to be updated to Manager. • Contact to tier Management responsible for IT Software Renewals and handle their queries.

Medina Dairy UK

May 2018 - Jul 2019 (1 year, 2 months)

Identifying Overdue & potential risks to the higher management & revival of lost & annoyed customers. Heading Credit Control of 3 Major Depots in UK Approach customers in Lost, Doubtful & Risk Customers by Calling & Emailing & Physical Activities through Filed teams Ensure customer invoicing is timely & accurate by coordination with Customer Services, Depots & Drivers for smooth flawless delivery at doorstep of the customers.

Super Crown Pvt Ltd

Jun 2013 - Dec 2017 (4 years, 6 months)

Heading General Administration and Visa Section Supervision. Authorizing of bills, invoices and claims and their payments/adjustment & Endorsing budget heads for activities. Preparation of business plan with stake holders and its effective implementation. Liaison with HR for Staff related activities & process Pay Roll. Serve as focal point for correct banking information management of vendors & timely remittances. Manage Car Loans, Credit Cards & Insurance of vehicles up to date.