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@bushra15amin
Flag of Pakistan Karachi, Pakistan
Member since September, 2012
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bushra15amin

I am seeking a position in the field of Customer Services, mainly in Contact Center to provide quality solutions in order to enhance my analytical skills and expertise and attain customer satisfaction.

$ USD/hr
0 Reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Recent Reviews

No reviews.

Experience

Quality Evaluator

May 2008

Design & Development o Set the KPIs for the contact center. o Participates in design of call monitoring formats and quality standards. o Prepares and analyzes internal and external quality reports for management staff review. Monitoring & Reporting o Performs call monitoring and provides trend data to site management team. o Monitored calls to continuously review / maintain / enhance customer satisfaction and minimize complaints related to service failure or attitude. Ensured that effec

Education

MA English Linguistics (expected 2012 - Karachi University)

2011 - 2012 (1 year)

Badges

  • The Perfectionist

    Edited a bid.
  • The Perfectionist

    Edited a bid.

My Top Skills

  • Data Entry 0
  • Excel 0
  • Customer Support 0
  • Articles 0
  • Academic Writing 0
  • Technical Support 0
  • Article Submission 0

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