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Flag of Pakistan Karachi, Pakistan
Member since September, 2012
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I am seeking a position in the field of Customer Services, mainly in Contact Center to provide quality solutions in order to enhance my analytical skills and expertise and attain customer satisfaction.
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Quality Evaluator

May 2008

Design & Development o Set the KPIs for the contact center. o Participates in design of call monitoring formats and quality standards. o Prepares and analyzes internal and external quality reports for management staff review. Monitoring & Reporting o Performs call monitoring and provides trend data to site management team. o Monitored calls to continuously review / maintain / enhance customer satisfaction and minimize complaints related to service failure or attitude. Ensured that effec


MA English Linguistics (expected 2012 - Karachi University)

2011 - 2012 (1 year)


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