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quezon, philippines
It's currently 8:35 PM here
Joined May 28, 2012
1 Recommendation
Carlo C.
@ccatimbang
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quezon, philippines
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Advanced Product Quality Specialist
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Experience
Advanced Product Quality Specialist
Mar 2012 - Present
Tracking bugs and defects on the 3D chat client. Providing fix if necessary.
Customer Care & Education Representative (IMVU)
Jul 2010 - Apr 2012 (1 year, 9 months)
Responsibilities included:
-Managed VIP customers as well as billing support though emails. Educated customers on how to use the IMVU 3D chat client and provided guides through the Knowledge base articles. Customer's orders were processed by reviewing accounts thoroughly and by verifying credit card and ID.
Technical Support Specialist (McAffee)
May 2007 - Sep 2009 (2 years, 4 months)
Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering RightSourcing(TM), seamlessly blended services from its 33 delivery centers in Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, the United Arab Em
Education
Database Systems
(1 year)
Qualifications
Database Systems
University of the Philippines
2012
Oracle PL/SQL
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