Cc L. Profile

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houston,

united states

It's currently 1:02 AM here

Joined July 30, 2013

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Cc L.

@cclim

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(0 reviews)

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houston,

united states

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Analytical, structured, creative project manager keen to deliver insight and org changes.

* Breadth of industry experiences: ** Global Professional Services Firm (9-year employment at Accenture) ** Regional Telecommunication, Media Operators ** Multinational, Diversified Conglomerates ** Local Government Agencies, Government-Linked Companies * Depth of functional knowledge: ** Change Management ** Performance Management ** Supply Chain Management ** Customer Relationship Management (CRM) ** Shared Services & Merger Integration * Well-honed aptitude and attitude: ** Data Analysis & Case Development ** Process Mapping & Design ** Structured Communication & Presentation ** Interpersonal Skills & Team-Orientation

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Experience

DiGi (Telenor Affiliate)

Jan 2012 - Jul 2012 (6 months, 1 day)

• Built senior management confidence and foundation for DiGi’s Distribution Management Transformation; based on Diagnostic Study and Business Case deliverables • Initiated Telenor’s Distribution Transformation Program for its Asian business units; based on Distribution Capability Gap Assessment deliverables endorsed by the Asia CEOs

DiGi (Telenor Affiliate)

Jan 2009 - Dec 2011 (2 years, 11 months)

• Geared DiGi towards customer centricity by revamping its performance management principles; based on Customer Experience Index • Established DiGi as pioneer for holistic measurement of customer touchpoints; based on Customer Experience Measurement Framework & Governance, Touchpoint Analysis, Industry Benchmarking deliverables • Managed Organizational Change by delivering Change Management Plans, Communication Materials, Stakeholder Analyses & Enablement Tools

Accenture

Sep 2005 - Nov 2008 (3 years, 2 months)

• Regained client’s confidence by successfully leading team to develop Stakeholder Analysis, Communication Plan, Organization Impact Assessment and Training Strategy for client’s IT transformation • Mobilized nation’s largest conglomerate into implementing CRM initiatives; based on Strategic Blueprint interpretations, Capability Definition & Implementation Plan deliverables • Clarified client’s sales and customer service decentralization efforts; based on Target Operating Model deliverables

Education

Bachelor of Business Administration (Summa cum Laude) in Finance, Information Systems

Western Michigan University,

United States

1997 - 2000

(3 years)

Qualifications

Western Michigan University

1999

Haworth College of Business awarded only forty Academic Achievement Scholarship to the top of the class; and in this case, being consistently on the Dean's List for all semester.

Golden Key International Honour Society

1999

Golden Key recognizes high-achieving students for their commitment to academics—undergraduates for being in the top 15% of their class, and top-performing graduate students.

Project Management Institute (PMI)

2007

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that the individual has the experience, education and competency to lead and direct projects.