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Flag of Philippines Rochester, Philippines
Member since June 24, 2011
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Has Been with the Callcenter industry for the past 10 years. I handle several client on different verticals. Iam well organized and always had creative ideas. Iam also a good problem solver. Iam a team player and knows how to handle different [login to view URL] no mediocre because I always strive for excellence. Ive been handling accounts on Merchant Services Industry, Commercial Cleaning, Data Entry and Insurance.
$5 USD/hr
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Team Leader

Aug 2006 - May 2008 (1 year)

To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.


Juris Doctor

2010 - 2015 (5 years)


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