Victoria P. Profile

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canada

It's currently 4:03 AM here

Joined August 31, 2015

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Victoria P.

@chigiggles

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canada

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Business Owner -Starshine Industries

Experienced customer service lead with sales experience seeking a full time opportunity with the aim to increase the profit margin for the business and deliver value-add service to customers Skills Upselling Team Leadership Customer Relationship Management Customer Service Training Inbound/Outbound Sales Product Knowledge Order Management Lead Management and Prospecting Education Sheridan Institute of Technology and Advanced Learning Art Fundamentals, Diploma Earned, 2006 Sheridan Institute of Technology and Advanced Learning Early Childhood Education, 4 credits until graduation St. John Ambulance, Certificate Earned 2014 Standard First Aid with CPR A + AED Activities 2010 Polson Pier Soccer World, Coach 1996-2004 Georgina Skating Club, Assistant Coach 2005 Big Brothers/Big Sisters, The Club (after school tutoring program)

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Experience

Centennial Optical Limited. Toronto, Ontario.

May 2011 - Jul 2014 (3 years, 2 months)

● Well versed in product knowledge, and on many occasions successfully upsell additional products to the client during the order process ● Facilitated the order management cycle on behalf of the customer, ensuring the customer receives their orders accurately and on time ● Upholding and surpassing metrics such as average speed of answering, first call resolution, and customer satisfaction, thereby boosting the overall efficiency of the operations

Optima Communication International Inc., Toronto, Ontario.

Oct 2010 - Jun 2011 (8 months, 1 day)

● Successfully Completed Leadership training and demonstrates leadership ability consistently by proactively seeking customer needs and passing leads to sales operation ● Maintains a sales average above campaign goal by understanding customer’s needs, upselling and a focus on after-sale service ● Demonstrates unsurpassed interpersonal and relationship building skills with customers and colleagues, with the aim to resolve customer conflicts on the initial contact and earn the customer’s trust

Northern Reflections, Oakville, Ontario

Jan 2007 - Feb 2010 (3 years, 1 month)

● Trusted key-holder, independently responsible for opening/closing the store, bank deposits and float money thereby minimizing the risk of shrinkage and losses for the business ● Demonstrated unsurpassed customer service skills, with a track record of maintaining highest sales results on the team ● Consistently demonstrated ability to multi-task and prioritize in a quick paced environment, while maintain an upbeat positive attitude, resulting in high customer satisfaction and sales attainment