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@christiankeldric
Flag of Philippines Mandaue City, Philippines
Member since September 30, 2014
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christiankeldric

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With 8 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Here are some skills and experience I possess as a VA. - Social Media Management - Email Marketing - Email Support - Inbound/Outbound Sales - Customer Service (via phone, email, or chat) - Appointment Setting - Data Entry - Lead Generation - Administrative Support - Buyer Engagement Analyst - Real Estate Cold Calling - Technical Support - Receptionist / Virtual Concierge - Order taking/ Processing - Billing - Quality Assurance - Team Management
$5 USD/hr
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Portfolio

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Experience

VIRTUAL ASSISTANT/ SALES ANALYST / ADMIN

Mar 2018 - Jan 2019 (10 months)

Doing admin work, email task and outbound calls for a wholesale Fashion platform. Calling buyers to check on our platform and see if the brands we offer would be a good fit to their business. Sending them marketing emails that may include promos to entice them in viewing our brands and possibly make a purchase in the future. With stocks from premium to commercial and Fast Fashion brands, we can cater to any boutiques from medium sized to small businesses!

AREA COORDINATOR/ SUPERVISOR

Mar 2017 - Dec 2018 (1 year)

Activation Machine Inc. has helped me enhance my leadership skills and gave me the opportunity to become a good leader and role model to my colleagues and my subordinates.

INBOUND-OUTBOUND SALES/ CUSTOMER SERVICE REPRESENTATIVE

Jul 2016 - Mar 2017 (8 months)

Taking You Forward Inc. has given me great memories and opportunities in the past that made me decide to return and continue my career as Sales Representative hoping for career advancement and climb the corporate ladder.

. TECHNICAL SUPPORT REPRESENTATIVE

Jun 2015 - Feb 2016 (8 months)

It was never an easy task dealing with technical problems from customers who’s having internet connectivity issues, but because I have the determination and the willingness to help, I am able to provide my customers the best quality service they expect from me. With ample of customer service related experience, it became easier for me to build trust and human connections with my customers. With that, I have had receive a lot of commendations that has also been recognized by the management.

CUSTOMER SERVICE/ TECHNICAL SUPPORT REPRESENTATIVE

Jul 2013 - Jan 2014 (6 months)

It was a great experience working with one of the best BPO companies in town. I was given the opportunity to work with Convergys for their retail account called amazon.com. It was remarkable and I was able to prove that I am really good with my craft as I was also been acknowledged and was able to have the opportunity to move forward to the next level. I was one of the chosen few to be multi skilled and entrusted me to handle technical concerns for our product called “Kindle”.

RISK MANAGEMENT ANALYST for JP Morgan and Chase/ CUSTOMER SERVICE REPRESENTATIVE for Expedia

Jun 2011 - May 2013 (1 year)

Working at PeopleSupport gave me more opportunities in the BPO industry. Trained for the JPMC account as a Risk Management Analyst Tier 2 and was absorbed by Expedia for their Customer Service Department. While working with the Travel account I experienced dealing with customers who are willing to book flights hotels and other packages. It was an awesome experience for me since it gave me a chance to interact with happy customers and people who are willing to travel all around the globe.

OUTBOUND SALES and SURVEY/ BUSINESS DEV. And MARKETING / DATAMINER/ RESEARCHER/ IT DEPT. HELPDESK

Jun 2010 - Apr 2011 (10 months)

Being an outbound sales and survey agent for UK for six months paved a way for me to better opportunities. The company substantially promoted me to certain positions suitable for me. I was able to give the numbers of sales and quota’s before having an opportunity to be transferred in the Business Development and Marketing Department wherein my skills and abilities were put to test.

SALES REPRESENTATIVE

Jun 2009 - May 2010 (11 months)

I was employed at one of the fast-progressing BPO companies in the country. I also contributed a lot in the program’s growth and success by being highly competitive and goal-centered in my craft. Not only did I provide the best customer service, I also did well in giving the company the numbers and/or quotas that I need to target and project to them. I was extremely best in knowing what my customers' needs and want with regard to the product that I am affiliated at.

Education

Bachelor of Science in Management Accounting

2006 - 2008 (2 years)

Qualifications

HEROES HSI 2015 - TOP AGENT 2015 (2015)

TECHMAHINDRA - VERIZON HSI

Being a Technical support Representative for Verizon HSI helped me to enhance and utilize my technical solving skills and abilities. With ample of customer service related experience, it became easier for me to build trust and human connection with my customers. With that, I have had receive a lot of commendations that has also been recognized by the management.

Publications

PERSONAL DATA

CHRISTIAN ROY DELA CUESTA 1418 Paciencia Cmpd., Tipolo, Mandaue City Mobile No.: +639222677816 E-mail Add.: [login to view URL]@[login to view URL] / [login to view URL]@[login to view URL] Age: 29 years old Sex: Male Citizenship: Filipino Religion: Roman Catholic

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