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Cindy Ann S.

@cindyannsilva

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Paralegal and Virtual Assistant

$12 USD / Hour

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Flag of

Philippines (12:57 PM)

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Joined on May 10, 2012

$12 USD / Hour

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Dedicated and experienced Paralegal with a diverse background in legal assistance, virtual assistance, and administrative management. Proven track record in conducting thorough legal research, managing complex administrative tasks, and supporting legal professionals in various capacities. Highly skilled in organizing and maintaining legal documents, preparing legal documents and reports, and providing exceptional client service. Adept at using technology and software to streamline legal processes and manage large volumes of data. Strong leadership and team management experience, with a focus on achieving operational excellence and enhancing team performance.

Verifications

Portfolio

Portfolio

11926851
168135
168139
168141
168144
168137
11926851
168135
168139
168141
168144
168137
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Experience

Unit Manager

May, 2008 - Present

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18 years, 2 months

Convergys Corporation Inc.

May, 2008 - Present

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18 years, 2 months

? Able to coach, motivate and mentor 15-20 agents who have diverse background and temperaments while maintaining a professional and genuine interest in their development. ? Effectively delivers the required number of Sales, Productivity, Schedule Compliance, Attendance, Quality and CSAT on a daily basis by leading the team in achieving targets. ? Regularly reports individual and team status and progress to the Operations Manager by using all forms of available communication channels. ? Writes and co

May, 2008 - Present

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18 years, 2 months

Customer Service Associate

Oct, 2006 - May, 2007

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7 months

Convergys Corporation Inc

Oct, 2006 - May, 2007

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7 months

Responsible for handling general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walk throughs.

Oct, 2006 - May, 2007

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7 months

Professor

Jun, 2006 - Oct, 2006

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4 months

Adamson University

Jun, 2006 - Oct, 2006

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4 months

Responsible for coordination, planning, preparation, presentation, and evaluation of classroom instructions and related activities. Handled Humanities, Human Philosophy, Ethics, Logic and Literature subjects.

Jun, 2006 - Oct, 2006

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4 months

Education

Arellano University

2010 - 2012

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2 years

Bachelors, Law

Flag of

Philippines

2010 - 2012

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2 years

University of Santo Tomas

2001 - 2006

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5 years

Bachelors, Major in Philosophy

Flag of

Philippines

2001 - 2006

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5 years

Diploma, Basic Spanish

2005 - 2005

Flag of

Philippines

2005 - 2005

Qualifications

Certificate of Recognition

2012

Convergys Inc Philippines (Encore Receivable Management)

This is a certificate of recognition for being a Top Unit Manager for the month of March 2012

2012

Best of the Best

2012

Convergys Inc. Philippines

This is a recognition of my dedication to the delivery of excellent service. My achievements are recognized and appreciated and demonstrate outthinking and outdoing.

2012

Certificate of Excellence

2011

Convergys Inc. Philippines

This is a recognition of my dedication to the delivery of excellent service.

2011

Publications

n/a

n/a

Certifications

F

Foundation vWorker Member

Registered Users

Total Jobs Posted

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