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@cipherplain
Member since December 15, 2016
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cipherplain

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Write articles that are clear and understandable for users. You may have an awesome and amazing program, but it will be useless if people don't understand how it works. I will write the manual and make screenshots so users will see how it works and how to solve the problems. Russian is my native language and I speak English at upper intermediate level (both writing and conversation) and I like to explore alternative solutions. I have been working as a Support Engineer for 5 years and during that time I consulted customers, helped them to solve problems and wrote instructions, manuals and articles explaining features or peculiarities of the product. For more than 7 years Linux is my main Operating System but I know Windows as well.
$3 USD/hr
1 review
0.2
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

Experience

Support and QA engineer

Sep 2014 - Sep 2016 (2 years)

Responsibilities: • Consult customers in the ticket support system (Zendesk) about Bittorrent Sync (now Resilio Sync) program and help them to solve issues related to the program. • Test and reproduce reported bugs in the program and create task or bugs in the bug-tracker system (JIRA). Page 1• Respond on forum topics. • Ask necessary details after receiving an invoice request and prepare those details for accountants. • Split licenses or refund the money in the orders server.

Support engineer

Aug 2011 - Sep 2014 (3 years)

Responsibilities: • Consult accountants by phone and remotely about certain program (Sbis++), help them to solve issues related to the program. • Install the program and other related software on accountants’ computers explain how it works. • Write scripts to automate program installations.

Education

090108 Information Security

2008 - 2011 (3 years)

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