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Member since March, 2012
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Layout design; business cards, brochures, flyers, stationery, posters, booklets/catalogs, labels, websites. Data Entry; databases, spreadsheets. Promotional Products; drinkware, writing instruments, apparel, industry specific give-aways
$15 USD/hr
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Sr. QA Analyst

Aug 2011

o Analyze the Medical Coding system for defects and end user inconveniences. o Track defects and update statuses as testing progresses using Microsoft Team Foundation. o Create flowcharts for testing processes and procedures. o Use SQL to verify database consistencies in system vs. application. o Use SQL to update patient cases for set-up to begin testing properly. o Create process requirements documentation for new procedures and rework calculations.

QA Analyst

Sep 2008 - Aug 2011 (2 years)

o Analyze the Web-Based Email and Mobile Mail product for end user inconveniences; defects within the product that makes the user experience not as satisfying as it could be. o Create enhancement requests for user experience upgrades. o Analyze customer feedback for new requirements and enhancement requests. o Create test cases based on a variety of user actions to complete project testing. o Track defects and update defect statuses using Mercury Quality Center. o Participate in project code reviews; a

Business Analyst

Nov 2007 - Jul 2008 (8 months)

o Gathered customer comments and feedback about the application from emails and phone conversations with a few randomly selected end users. o Created requirements documentation with screen images to explain customers needs and wants. o Create test cases based on user actions to complete project testing. o Performed functional testing on web-based payroll application. o Entered defect reports regarding the feedback from the customers. o Created use case scenarios for development to better understand the

IT Assistant

Jul 2002 - Nov 2007 (5 years)

o Tracked IT projects and presented progress reviews to management. o Created numerous internal web applications. o Performed quality assurance on web-based and client/server side applications. o Gathered requirements for web-based software applications for sales team. o Created functional requirements documentation for current and future projects and applications o Trained staff on web, as well as, desktop applications. o Took user feedback from training sessions and placed updates/new features into


Introduction to Database Development (2011)

San Diego State University

Certificate of Completion

Intermediate SQL (2011)

San Diego State University

Certificate of Completion

Customer Requirements Analysis (2011)



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