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Flag of United States San Diego, United States
Member since March, 2012
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Layout design; business cards, brochures, flyers, stationery, posters, booklets/catalogs, labels, websites. Data Entry; databases, spreadsheets. Promotional Products; drinkware, writing instruments, apparel, industry specific give-aways
$15 USD/hr
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Sr. QA Analyst

Aug 2011

o Analyze the Medical Coding system for defects and end user inconveniences. o Track defects and update statuses as testing progresses using Microsoft Team Foundation. o Create flowcharts for testing processes and procedures. o Use SQL to verify database consistencies in system vs. application. o Use SQL to update patient cases for set-up to begin testing properly. o Create process requirements documentation for new procedures and rework calculations.

QA Analyst

Sep 2008 - Aug 2011 (2 years)

o Analyze the Web-Based Email and Mobile Mail product for end user inconveniences; defects within the product that makes the user experience not as satisfying as it could be. o Create enhancement requests for user experience upgrades. o Analyze customer feedback for new requirements and enhancement requests. o Create test cases based on a variety of user actions to complete project testing. o Track defects and update defect statuses using Mercury Quality Center. o Participate in project code reviews; a

Business Analyst

Nov 2007 - Jul 2008 (8 months)

o Gathered customer comments and feedback about the application from emails and phone conversations with a few randomly selected end users. o Created requirements documentation with screen images to explain customers needs and wants. o Create test cases based on user actions to complete project testing. o Performed functional testing on web-based payroll application. o Entered defect reports regarding the feedback from the customers. o Created use case scenarios for development to better understand the

IT Assistant

Jul 2002 - Nov 2007 (5 years)

o Tracked IT projects and presented progress reviews to management. o Created numerous internal web applications. o Performed quality assurance on web-based and client/server side applications. o Gathered requirements for web-based software applications for sales team. o Created functional requirements documentation for current and future projects and applications o Trained staff on web, as well as, desktop applications. o Took user feedback from training sessions and placed updates/new features into


Introduction to Database Development (2011)

San Diego State University

Certificate of Completion

Intermediate SQL (2011)

San Diego State University

Certificate of Completion

Customer Requirements Analysis (2011)


My Top Skills

  • Cold Fusion 0
  • Website Design 0
  • Graphic Design 0
  • Banner Design 0
  • Logo Design 0
  • Data Processing 0
  • Data Entry 0
  • Joomla 0
  • Photoshop 0
  • Testing / QA 0
  • SQL 0
  • Powerpoint 0
  • Technical Writing 0
  • Microsoft Access 0
  • Business Analysis 0
  • Business Cards 0
  • Brochure Design 0
  • Advertisement Design 0
  • Flyer Design 0
  • Website Management 0

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