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Some of my experience
Senior Operations ConsultantMay 2000 - Apr 2011 (10 years)
Dedicated Executive-Level Operations Consultant with 17 years of Information Technology and Business Management experience in both the public and private sector with key emphasis on ITIL, IT Service Management, Project Management and Customer Support.
BS1988 - 1993 (5 years)
ITIL Service Manager (2005)
ITIL Master Qualification The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods and techniques from ITIL in the workplace. To achieve the ITIL Master Qualification the candidate must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
Microsoft Certified Systems Engineer (2000)Microsoft
Microsoft Operations Framework
Contributor of the Microsoft Operations Frameword Version 3.0