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@criseldaserra
Member since October, 2013
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criseldaserra 

A Senior Management Level Information Technology and Quality Management professional turned extraordinary freelance Technical Writer, Business Report Writer, Editor, Proofreader, Online English Teacher, and Project Manager. I am a diligent and hardworking individual with a high degree of propensity for accurate, complete, and timely submission of work products or assigned tasks. "Do it right the first time" has always been my guiding principle in order to relieve my clients of tedious and expensive rework. I have excellent skills in Content Writing, Editing, Proofreading, Technical Writing, Transcription, Project Management, and English Teaching. I am very articulate and have superior English communication skills gained from my long years of experience in the corporate world. I am new to freelancer but I have been working on Elance/Upwork for more than three years.
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Experience

Freelance Writer/Editor/Project Manager

Sep 2013

Handled various projects as may be assigned by the clients, as below: • RewardCo – Senior Project Manager/Technical Writer • VoiceOver Herald – Content Writer • Fractal Analytics – Editor • EFL Technologies – Writer • AAEM, Inc. – Business Report Writer • ES Consulting – Content Writer/Technical Writer • Rarejob Philippines, Inc. – English Tutor Also worked on several Business Writing tasks from independent customers from the US, Australia, and UK.

Department Head

Jun 2009 - Sep 2013 (4 years)

Joined AEON Credit Service Systems Philippines Inc. during its infancy stage in 2009 where I became part of the Senior Management Team responsible for leading ACSS towards the achievement of its goals and business objectives. Major achievements include: a) Acted as the proponent as ACSS moved forward with service improvements, operational changes and process improvement initiatives. b) Led ACSS towards the achievement of Maturity Level 3 using the CMMI Framework on Process Improvement. c) Led the ev

Consulting Manager

May 2008 - Jan 2009 (8 months)

Principal Duties and Responsibilities: a) Manages a team of Functional Managers, Project Managers and support staff for the successful deployment of the SAS Software. b) Accountable for establishing, achieving and maintaining goals for the support of software products, 3rd party products and interfaces that fall within a defined support scope. c) Responsible for contributing to the formulation of strategies, process improvements and policies that support corporate objectives for customer satisfaction an

Senior Project Manager

Dec 2007 - Mar 2008 (3 months)

This role is accountable for successfully delivering the solution to the client using the appropriate business measurements, terms and conditions for the project according to the agreement/contract, i.e., our Statement of Work (SOW) or Letter of Engagement (LOE), and Master Services Agreement (MSA). As the direct, day-to-day onsite agent for LST, the PM represents the company in all aspects of the engagements execution. The PM has overall accountability and performance responsibility for ensuring that L

Senior Project Manager/Resource Manager

Dec 2005 - Jan 2007 (1 year)

Principal Duties & Responsibilities: a) Currently performing functions as the Manila Resource Manager for the Manila Solutions Center of CAI-STA. b) Coordinates with the team in the USA where most of the analysts are located. c) Manages the team of developers, analyst/developers, analysts and QA testers who are supporting the AOL System. d) Ensures that the project SLAs are met. e) Oversees the preparation of project timetables and ensures the availability of accompanying resources needed in the mai

Managing Application Systems Consultant

May 1999 - Dec 2005 (6 years)

Principal Duties & Responsibilities: Planning Oversees the preparation of project timetables and ensures the availability of accompanying resources needed in the acquisition / development / maintenance and implementation of the systems. Ensures the formulation of design, construction, testing, conversion, implementation and post-implementation strategies related to the application. Analyzing, Designing Supervises the system/process and database design analysis to determine and organize the eff

Education

Bachelor of Science in Chemical Engineering

1977 - 1983 (6 years)

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