Running a business or managing daily life shouldn't feel overwhelming. If you are losing hours to web scraping, endless data entry, answering customer tickets, updating shop listings, or fighting with disorganized files... let me take that weight off your shoulders. I am a technical Digital Operations Specialist and Business Owner. I combine the logic of software engineering with hands-on business experience to streamline your workflows, automate your repetitive tasks, and manage your customer operations smoothly in both English and French. How I Can Help Your Business or projects Grow: • Virtual Assistance & Data Automation: Precision data entry, web scraping (Octoparse), advanced Google Sheets/Excel tracking, and workspace architecture (Notion, Asana, Trello). • Custom Python Scripting: I build custom scripts to automate the boring stuff—extracting data, bulk organizing files, or generating automated documents. • E‑Commerce Operations: End-to-end catalog management, bulk CSV mapping, inventory sync, and listing optimization for Shopify, WooCommerce, Amazon, and more. • Multichannel Customer Support: High-volume ticketing management (Zendesk, Gorgias, Intercom) with a focus on fast response times, crisp SLA compliance, and maintaining a 95%+ CSAT score. Technical Ecosystem & Tools: • E-Commerce: Shopify | WooCommerce | Amazon Seller Central | Etsy | TikTok Shop • Customer Experience: Zendesk | Gorgias | Intercom | Freshdesk | Help Scout • Automation & Data: Python | Zapier | Make | Airtable | Google Sheets | Excel • Project Management: Notion | Trello | Asana | Slack • Growth & Marketing: Meta Ads | TikTok Ads | Google Analytics (GA4) | Mailchimp Why Work With Me? - Bilingual Versatility (C1 English / Native French): Perfect communication with international clients and teams. - Automation Mindset: Why do it manually 100 times when we can build a script or a workflow to do it instantly? - Reliability & Autonomy: As a business owner myself, I treat your projects with the exact same rigor, structure, and attention to detail as my own. Let's transform your operational chaos into a clean, automated system. Drop me a message to discuss your project!