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Processing EngineerMay 2008 - Sep 2012 (4 years)
I negotiate with card holders regarding payments on their delinquent accounts. This includes processing payments using checking accounts or debit cards, advising as to best payment options, helping card holders read their statements and understand their account and coming up with a payment plan to get account out of past due status. All these are documented in real time and are treated as confidential information. I have also lent a hand in training new representatives who joined our department. This entail
Customer Service RepresentativeAug 2005 - May 2008 (2 years)
I was responsible for assisting customers with their newspaper subscriptions. Later on I acted as an Assistant Team leader managing the team and taking escalated calls when customers would want to talk to a supervisor.
AmelcoJul 2003 - Apr 2004 (9 months)
I was in charge of coordinating with clients as to orders and delivery of the company product. Communications were done over the phone, through email or even by personal visits. I also took care of all the logistics whenever the company would conduct seminars for its clients. This would include contacting both current and potential clients for invites,providing the venue with all the needed equipment and even ordering food, certificates, tokens etc for the participants.
writer / artistMar 1998 - May 1998 (2 months)
I did research on particular topics and would create short write ups to serve as learning aids for the children. When necessary, I would also make illustrations to go with the descriptions.
BS Biology1998 - 2003 (5 years)
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