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@dewanbracu
Member since September 22, 2014
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dewanbracu

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I love to represent my words in actions rather then just telling. I am a big believer and dower. I have been working as an Import Assistant to Director and previously i had work experience in customer care service over the phone for more than 5 years. Expert in telemarketing, have experience to work with U.S.A campaign Outbound telemarketing, inbound telemarketing. Experience in taking appointments and B2B issues and have the experience to deal with business owners over the phone in all over US with UK, USA, CAD, AUD and EU countries. Data analysis and business development experience and on line banking experiences with pay-pal, Money-bookers and HSBC bank. Bangladesh (ICDDR, B) with finance department Program organizing and monitoring capabilities I am dedicated to my responsibilities and looking forward to get hired.
$6 USD/hr
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Portfolio

Recent Reviews

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Experience

Customer Service Assistance

Apr 2016

Prepare invoice for buyers from eBay,website and wholesale buyers Assist customers enquaries from eBay, website and wholesale Handle delivery related issues in all over Australia Communicate with other delivery people to make smooth delivery for buyers Assist in online chat service Check issues related with bank deposit and refund issues. Prepare daily report based on sold items on daily basis.

Import Assistant to Director

Apr 2015

Find out new suppliers. Excellent expert on import and export documentations LC. Check EOQ for time to time for placing order. Placing order and follow up to process the orders, Imports from China, Malaysia and bring them to Australia. Find out shipping forwarders from all over china, Malaysia and from Australia. Cooperation with suppliers to process from A to Z and know everything about warehouse issue handling. Well experience to deal with import documentation.

Telemarketing Expert

Mar 2015 - Jul 2015 (4 months)

Take an appointments for clients over the phone. Nee to find providers for different services and sale over the phone with business owners and mangers. Target customers are based in USA, have to collect lead and sales over the phone. Maintains database by entering, verifying, and backing up data. Explain products or services and prices, and answer questions from customers. Conduct client or market surveys in order to obtain information about potential customers.

Customer Loyalty and Relationship Executive

Jan 2013

Duties / Responsibilities: Analyze database marketing and site professionalization efforts to understand overall return on investment Develop reporting and metrics to understand overall customer retention/repeat behavior across key segments Oversee day-to-day implementation and analysis of the Rewards program other monitoring and evaluating issues. Create customer segments for deployment of Rewards Coupons Build rewards coupons for deployment to segments (promotional copy, rules..

Intern

Jan 2011 - Apr 2011 (3 months)

Duties /Responsibilities: o Petty Cash handling. o Prepared voucher of the different vendors o Bill payment of the different vendors. o Issues tender and sell coupon for the central canteen for the center. o Cheek different bills and other vouchers. o I have to prepare the bank statement and bank reconciliation. o General issues regarding payroll activities. o Directly deals with accounts issues after practicing couple of days. o Tax calculation on income and other sources for taxation

Customer Care Advisor

Jan 2010 - Dec 2012 (2 years)

Duties/Responsibilities:  Need to do the online payment by using Pay-Pall,  Money Bookers and with HSBC.  Need to deals with the account related issue related to the customer account.  Call statement sending and delivery issues.  Assist customer to joint with our organizations over the phone or by on line.  Payment update issues with voucher, PayPal or with HSBC, debit card as well credit card.  Technical issues handing and provide feedback to the customers as per requirements.

Education

Masters of Business Administration (M.B.A)

2012 - 2015 (3 years)

Bachelor of Business Administration (B.B.A)

2007 - 2011 (4 years)

H.S.C

2004 - 2006 (2 years)

S.S.C

2002 - 2004 (2 years)

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