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$8 USD / hour
Flag of ALBANIA
tirana, albania
$8 USD / hour
It's currently 8:55 AM here
Joined December 14, 2019
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Dhurata R.

@DhurataRama

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$8 USD / hour
Flag of ALBANIA
tirana, albania
$8 USD / hour
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Virtual Assistant/Customer Service/Travel Agent

Hi Everyone. I have been a freelancer for the last 4 years. Working as Customer Service, Virtual Assistant,Translator and Travel Agent. I speak fluently Albanian, English, Italian. I worked for many years as a professional translator in English and Italian. I can work with minimal supervision and under pressure. I possess the unique ability to predict a customer’s needs and I am confident that I would be a great asset for the one who will trust their work to me. I believe I have a lot to offer. I am fluent with Data Entry, using Google Sheets and Calendar management. -Proofreading-Copywriting - Travel Planning/Writing - Internet Research ( Lead Generations) - Customer Service -CRM Systems (Pipedrive, Trello, Airtable, Slack, Zoom) - Zendesk support tickets - B2B marketing - Linkedln marketing - Social media Management - Transcription -Translation I am pretty flexible with respect to working hours. Deadlines are sacred for me and I will not disappoint you for choosing me!

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Portfolio

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Reviews

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Experience

Customer Care Advicer

VOIS
Aug 2021 - Present
Customer care advicer for vodafone italy

Virtual Assistant

Burlin Digital
Sep 2019 - Dec 2019 (3 months, 2 days)
Managed Truck driver’s applications on the website. Contacted the trucking companies and found jobs for our drivers. Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. Completed human resource operational requirements by scheduling and assigning employees. Updated job requirements and job descriptions for all positions. Updated tracking system with Airtable CRM, SLACK.. Monitored social media and online sources for industry trends.

Travel Agent / Customer Service

Rentautobus
Dec 2017 - Mar 2019 (1 year, 3 months)
I made possible to find travel providers in Italy, which were bus companies. Activate them on the portal and increase the service for the Italy area, which was paused for 3 years. The services were performed between calls and emails, social media, LinkedIn, Skype, Facebook adds. Provided Customer Service to clients searching for group trips. Increased profits by communicating with the bus providers and dealing on the trips the clients were interested. Data entry on the Pipe Drive CRM

Education

History

Universiteti i Tiranës, Albania 2016 - 2019
(3 years)

Qualifications

English certificate

University of Foreign languages Tirana
2005
English Certificate which proves the language knowlege with the mark 9

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