•Leading team (offshore & onshore) on day-to-day IT services - Data Centre operations and overall IT Infrastructure (Both On-prem and Cloud) to run the process with best possible accuracy and helping team to resolve the escalated cases with my technical skills.
•Train the employees on using the installed systems in a hassle-free and productive manner.
•Working on Microsoft Azure (Cloud) to manage, deploy & Configure Different Servers/Services - IAAS, PAAS & SAAS
•Monitoring of Azure environment – Azure monitor.
•Azure Storage management – Blob Services.
•Creating/adding and modifying different Azure resources and Resource groups.
•Using PowerShell scripting for automating tasks.
•Working & Administrating Windows Servers 2008, 2012, 2016 & 2019 including SQL Servers, Clustering & Load balancing.
•Administers Active Directory (AD) user accounts, rights, security, and distribution groups, securing resources with NTFS permissions and file permissions.
•Installing and managing DNS, DHCP Server, File Server, FTP Servers & Print Server.
•Worked on Linux.
•Working on Virtualization Technology (Hyper- V) – SCVMM 2016
•Performing NOS Patches and Different Server Updates through WSUS and Azure Update Management.
•Monitoring of servers - CPU, Memory, Disk Utilization, Services, Server Uptime.
•Monitor network communication.
•Network Monitoring Administration - Solar Wind (Orion), PRTG monitor & Lansweeper.
•System & Server monitoring administration - SCOM 2016 , WAC & OMSA
•CPU Monitoring - Grafana.
•Create a backup and recovery policy (Symantec Backup Exec 2015 & Shadow protect).
•Mailing Solution - Microsoft Office 365 & Exchange Administration.
•Deploy and configure different Firewalls & antiviruses.
•Implement the policies for the use of the computer system and network & Setup security policies for users on Servers & Firewalls.
•Worked on Dialer (VOIP)
•Managing and Creating the File & Folders and giving permission to users.
•Ticketing System – Service Now.
•Worked on Different Hardware Servers like Dell, HP, IBM.
•Responsible to log the technical calls with various vendors (Microsoft, Hp, Dell, etc) and follow up the calls with the escalation matrix, until the closure.
•Troubleshoot Problems of Server hardware, software.
•Respond to employee complaints and provide technical assistance in troubleshooting errors and malfunctioning.
•Verify that peripherals are working properly, quickly arrange the repair for hardware in the occasion of hardware failure, installing software, Antivirus & Patches Update system as soon as a new version of OS and application software comes out.
I am working as Core IT Professional for the last 10 years and I have Excellent Troubleshooting & Implementation skills on Windows Servers, SQL, Antiviruses, Firewalls, Azure, clustering, DNS, DHCP, Active Directory, O 365, Outlook 2016, Backup, SCOM, Solar wind -Orion, Storage, Network Monitoring, Networking & many more technologies.
Sikkim Manipal University of Health, Medical and Technological Sciences, India 2007 - 2010