A proven track record of maintaining an excellent client/customer satisfaction, leading cross-functional teams, establishing clear strategic direction and consistently achieving goals. Proficient in handling queries, identifying root causes to improve customer experience and operational efficiency while being a part of a strong team that focuses on process improvements
Around 8 Years Experienced Resource Manager with a demonstrated history of working in the
outsourcing/offshoring industry. Skilled in Resource Management, Workforce Management, Talent
Engineering & management, Demand & Supply Chain, Bench engagement, Workforce Planning,
Stakeholder management, Trend Analysis, Team Building, and Quality Assurance.