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@diyasharma
Flag of India Delhi, India
Member since February 8, 2008
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diyasharma

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PRESENTLY TAKING BEHAVIOURAL AND TECHNICAL TRAINING SESSIONS ON FREE LANCE BASSIS WITH VARIOUS REPUTED INSTITUTIONS, HOTELS ETC. InterContinental The Grand,New Delhi Deputy Manager Training and Development December 06’ to August 07’ • Reporting to the HOD. • Being reported by the Assistant Manager Training and the Training Executive. • Delivering behavioral, customer service, telephone standards, complaint handling, grooming, and communication trainings. • Delivering induction trainings for new employees and refresher trainings for existing employees. • Developing modules, sessions and presentations • Preparing training schedules and calenderers • Indulging in Training Need Analysis and thus, approaching needs using the correct methodology. • Identifying GAP and addressing it in the required manner. • Coordinating departmental and sub-departmental trainings including technical trainings. • Instrumental in vendor management. • Regularly coordinating HACCP trainings, Fire Fighting trainings, guest safety & privacy trainings • Instrumental in recruitments of front line, middle management staff, campus recruitments, recruitments for Industrial Trainees, Hotel Operational Trainees, Management Trainee and Vocational trainees. • Appraisal management and providing feedback for development • Responsible for Industrial Trainees, Hotel Operational Trainees, Management Trainees and Vocational Trainees. • Conducting training audits in order to identify needs & keeping a Check on SOPs. • Organizing team building activities, quiz sessions, games etc • Issuing training certificates, appreciation letters etc • Coordinating with other properties nationally. Frankfinn Institute of Air Hostess Training Corporate Hospitality Trainer March 05’ to November 06’ • Reporting to Director Training. • Delivering training at all over nationally • Delivering trainings to faculties on behaviour, motivation, leadership etc • Strength of batch varies from 25 trainees to 45 trainees. • Training aimed at in-depth familiarization of trainees about various departments and sub departments of a hotel. (ie: Front Office, Housekeeping, F&B Division etc) • To ensure that all performance parameters are met by the trainees. • Maintaining performance records. • Maintain and communicate weekly, monthly performance reports. • To maintain a high level of batch motivation & morale. • To accompany the batches for hotel tours , seminars, food shows. • Coordinating industrial training programs. • Conducting & taking sessions on Front Office, customer service, grooming motivation, leadership etc. • Conducting team building seminars, sessions, activities. • Interviewing candidates. • Scrutinizing Training needs. • Scheduling & Reviewing On Job Training. • Preparing daily, weekly, monthly training records & performance reports. The Imperial, New Delhi Duty Manager/Shift Supervisor January 02’ to January O5’ • Reporting to the Front Office Manager/ Asst. Front Office Manager • Managing the entire shift. • Taking the briefings & de-briefings. • Coordinating with FOM/AFOM • Maintaining Room Report, Discrepancy Report, Occupancy Report & other reports • Making sure that there is smooth functioning. • Handling Guest complaints effectively and efficiently. • Training new staff. • Keeping a check on SOPs Profile as a Senior Front office Executive at The Imperial, New Delhi from January02 to November 03’ • Reporting to Shift Supervisor/ Asst. Front Office Manager. • Mainly handling Reception but having regular job rotations to sub-departments of front office. i.e. : cash, reservations, guest relations, concierge. • FIT/GIT/CVGR/FFIT/VIP/VVIP Check-ins & Check-outs. • Proper Documentation. • Maintaining guest profiles. • Allotting rooms. • Coordinating with Housekeeping, Room Service, Restaurant, Guest Relations, Bell Desk, Telephones etc • Budding newly recruited Executives and assistants. • Handling Messages. • Foreign Exchange. • Guest Relations. • Taking reservations InterContinental, New Delhi Front Office Executive April 00’’ to January02 • Reporting to Shift Supervisor/ Asst. Front Office Manager. • Mainly handling Reception but having regular job rotations to sub-departments of front office. i.e. : cash, reservations, guest relations, concierge. • FIT/GIT/CVGR/FFIT/VIP/VVIP Check-ins & Check-outs. • Escorting guests to their respective rooms. • Calling on guests on special occasions. • Proper Documentation. • Maintaining guest profiles. • Allotting rooms. • Coordinating with Housekeeping, Room Service, Restaurant, Guest Relations, Bell Desk, Telephones etc • Budding newly recruited Executives and assistants. • Handling Messages. • Foreign Exchange. • Guest Relations. • Taking reservations MC Donald’s India Pvt Ltd Crew Member January 99’ to March 00’ • Guest Relations • F&B Service • F&B Production • Housekeeping • Cash. Qualifications: • Pursuing [login to view URL] Hotel Management From Annamalai University (2006-2008). • Completed [login to view URL] Psychology from Annamalai University (2004-2006). • Diploma In Training & Development (2004-2005) • [login to view URL] Psychology from Annamalai University (2000-2003) • [login to view URL] Hotel Management From Annamalai University (1997-2000) • High School from Rukmani Devi Jaipuria Public School (1996-1997) • Matriculation from Rukmani Devi Jaipuria Public School (1994-1995) Others: • Attended Training & Development Seminar (HRD Centre) at Taj Palace Hotel- Delhi. • Attended Professional Sales Training at Honeywell International. • Attended French Language Course at The Imperial- Delhi. • Attended The International culinary Seminar at The Taj Palace- Delhi. • Attended The International Food & Wine Seminar at The Taj Palace- Delhi. • Certified in Fire Fighting & guest safty & privacy . • Attended Grooming & Personality Development Sessions by Morin Wadia at Meher Bhasin Institute Of Modeling.
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