Dinesh Kumar Shiv
Senior level assignments in Program Management / Application Solution in IT Sector
An astute professional with over 22+ years of experience in Program Management, Project Management, Vendor Management, Relationship Manager, Delivery Management, SLA Management and Team Management
Expertise is in Finance (Banking, Capital Markets), Automobile, Telecom, Health and E-Commerce Domains.
Gained experience in Project Scoping, Estimation, Planning, Risk Management, Finalization of Technical/ Functional Specification, Resource Management of the Product/ Software Application
Proficient in various pre-sales activities like contracts, proposal, estimating, negotiation, etc.
Significant experience in working with different Customers, Project Managers and Technical Teams for securing & executing concurrent projects.
Adept in end-to-end development of software projects and products. Good understanding of Service base Architect and Mobile (Native & Hybrid) computing and cloud computing (SaaS)
Exceptional communication, presentation & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence
Significant experience in working with different Customers, Project Managers and Technical Teams for securing & executing concurrent projects
End to end program management of multiple clients from conceptualisation and visualisation to technology mapping and execution.
Supervising project activities and handling the complete cycle of the project management entailing requirement gathering and final execution of projects
Monitoring the project activities involving pre-construction design review and coordination, construction progress and quality control, project completion, start-up, testing and acceptance, etc.
Developing an integrated management system in order to meet the standard requirements of various quality standards
Leading and managing multi-location project teams throughout the project lifecycle, providing support and guidance on technical and project-related issues
Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes
Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency
Conducting root-cause analysis and taking preventive measures for repeated escalations
Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions