Diploma Information Techonolgy

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

The process of marketing encompasses three functions: to inform, remind and persuade. The growth of the Internet signified a dawn of a new age of marketing; a low cost form of marketing that presented vast economies of scale. It can further be said that using the Internet provided a business advantage [Aldridge et al. 1997]. However, the Internet's business advantage is not as great anymore as most medium and large sized companies have a web site. In the mid and late 1990's, e-commerce companies were will