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$30 USD / hour
Flag of INDIA
jaipur, india
$30 USD / hour
It's currently 2:26 AM here
Joined July 16, 2013
0 Recommendations

Yatendra S.

@dyrishi

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$30 USD / hour
Flag of INDIA
jaipur, india
$30 USD / hour
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Digital Marketing, Website Development, RPA, Data

Offering 10.5 years of experience in Customer Service, Team Management, Vendor Management and IT solutions. Digital Marketing, Website Development, RPA (using UI Path, Zapier and Automation Anywhere) and Data Analysis (using Excel, Power BI and other softwares)

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Experience

Manager - Business Insights

Can't specify
Oct 2022 - Present
Aligns project goals with business objectives, guides cross-functional teams, plans initiatives, and creates scorecards. Drives process efficiency, translates client needs, implements improvements, and utilizes data for continuous enhancement. Expert in process design, re-engineering, and reducing escalations.

Assistant Manager

Can't Specify
Dec 2018 - Oct 2022 (3 years, 10 months)
Experienced in remote management of multicultural call center operations, focusing on strategy, outsourced relationship, and contractual adherence. Achieves KPI targets, drives financial performance, and implements best practices. Leads multi-site operations, consistently surpasses objectives, and prioritizes quality standardization for an enhanced consumer experience.

Team Leader

Accurate Resolution Services
Mar 2017 - Dec 2018 (1 year, 9 months)
Analyzes reports for workload allocation and trend reporting, overseeing a team with people management responsibilities. Resolves customer escalations promptly, minimizing business impact. Distributes workload effectively, meeting business needs and deadlines. Communicates objectives clearly, ensures SLA targets are met, and strives for improved customer satisfaction. Manages resourcing requirements efficiently.

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