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abbotsford, canada
It's currently 11:06 AM here
Joined August 1, 2014
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Eduard C.
@eduardcentes
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abbotsford, canada
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Experience
Call Centre Representative
Oct 2016 - Jan 2017 (3 months, 1 day)
• Achieved customer satisfaction by answering inbound tickets from clients using the Bliss System
• Reduced negative feedback and turn-over from customers by providing them precise resolutions
• Successfully achieved daily quotas and the same time maintained quality of service
• Accepted graveyard shifts to better serve international clients from the Middle East and Europe
• Observed the confidentiality of each client; ensured proper retrieval and disposal of documents
Operations Lease Coordinator
Apr 2012 - Oct 2016 (4 years, 6 months)
• Promoted as an Executive Secretary to the General Manager in 2015
• Handled Head Office Operation petty cash and maintained cash flow
• In charged of maintaining and updating relevant Database for 30,000 vehicles, including insurance and registration
• Generated reports relevant to company sales, marketing and profits
• Handled performance evaluation and tabulation
• Processed Job Offers and Developed Organizational Chart and work flows
HR Assistant
Nov 2006 - Apr 2012 (5 years, 5 months)
• Handled Payroll and Timekeeping
• Administered pre-employment examination and initial interview to applicants
• Monitored and prepared 201 Files for newly hired employees along with their ID, timecard, swipe card and Biometrics
• Prepared and monitored contracts for all employees including contractual, probationary and project based
• Prepared appointment memos, announcements, job advertisement and seminar schedules
• Prepared exit clearance and certificates for resigned employees
Education
Bachelor in Office Administration
(4 years)
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