e-Horizon is a direct result of our real world experience and dissatisfaction with traditional call center experience.
Managing call center and upholding greater standards of CRM is a difficult job. Businesses are increasingly challenged with the need to protect customer satisfaction while cutting soaring customer support costs. Yet IVR (Interactive Voice Response) and CRM (Customer Relations Management) systems, even in their most advanced versions, continue to leave customers frustrated by the desire to reach a live, human voice.
e-Horizon LLC uses the latest in Web-enabled CRM (Customer Relations Management) solutions, which is being used by a diversified portfolio of organizations. These services include self-help, live chat, Web collaboration, email, and telephone. Utilizing a tested and proven technology set, e-Horizon provides an enhanced customer experience at a significant cost reduction when compared to traditional models. E-Horizon deploys a distributed workforce strategy and customer-centric applications to provide the best in customer care and support.
At e-Horizon, we see the training and education of our people as a continuous value-adding process.
This ape-Horizon is a direct result of our real world experience and dissatisfaction with traditional call center experience.
Managing call center and upholding greater standards of CRM is a difficult job. Businesses are increasingly challenged with the need to protect customer satisfaction while cutting soaring customer support costs. Yet IVR (Interactive Voice Response) and CRM (Customer Relations Management) systems, even in their most advanced versions, continue to leave customers frustrated by the desire to reach a live, human voice.
e-Horizon LLC uses the latest in Web-enabled CRM (Customer Relations Management) solutions, which is being used by a diversified portfolio of organizations. These services include self-help, live chat, Web collaboration, email, and telephone. Utilizing a tested and proven technology set, e-Horizon provides an enhanced customer experience at a significant cost reduction when compared to traditional models. E-Horizon deploys a distributed workforce strategy and customer-centric applications to provide the best in customer care and support.
At e-Horizon, we see the training and education of our people as a continuous value-adding process.
This approach hones, improves and enhances their skills — and makes the organization stronger. e-Horizon invests about 4 per cent of its annual revenues in training. Our training modules have been developed to serve the specific needs of individual employees, and are based on their needs at various stages of development in the organization.
approach hones, improves and enhances their skills — and makes the organization stronger. e-Horizon invests about 4 per cent of its annual revenues in training. Our training modules have been developed to serve the specific needs of individual employees, and are based on their needs at various stages of development in the organization.
