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@epchocl
Flag of United States Randallstown, United States
Member since January 28, 2018
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epchocl

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I am an operations professional with extensive experience in Customer Support, Project Management, Research and professional writing. I am highly capable of handling multiple projects. I have been expanding my experience in freelance writing to include strategies across several niches and target audiences. As a professional I have developed strategies to utilize time management skills with all of my projects and contracts. I have implemented project management skills learnt from corporate practice to ensure that my time isn't wasted and that I am able to meet deadlines, regardless of whether I am working on a single or multiple assignments.
$22 USD/hr
8 reviews
3.1
  • 88%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 25%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

Project Manager

Nov 2017

Streamlined the Awakening New Species program to reduce onboarding and buddying throughout the intensive resulting increases in NPS, CSAT, and CES scores Worked with the marketing and sales divisions to include insights from our support services to design creatives that touched the hearts and minds of prospective participants of our programs resulting in an 8% increase in uptake.

Education

Information Technology

2005 - 2008 (3 years)

Statistics

1999 - 2002 (3 years)

Certifications

  • US English Level 1
    92%

Verifications

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My Top Skills

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