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Eric K.

@ericjkuhns

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CS Manager / Social Media & SEO Marketer / Writer

$15 USD / Hour

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United States (12:32 AM)

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Joined on October 22, 2019

$15 USD / Hour

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Hello! My name's Eric. My passions are building out websites, writing, and managing social media accounts for clients. My Professional Background: I have 10+ years of customer service management and marketing experience as well as an extensive background in CRM software, inbound/outbound team management (BAU), copywriting, and creative input for implementation. Other areas of expertise include quality control, quality assurance, budget management, website design, audience growth, and product testing. I can't wait to work with you!

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Portfolio

I contracted for this company for 4 months. During that time, I was the manager over their YouTube channel growth, content management, uploads, monthly reports, and creation of a YouTube management/best practices guide for the company. In 4 months, I got them over 1000+ followers.

Optimized and Managed YouTube Channel

I wrote this article some years back for a marketing company called Royal Deca.

Blog Article for Royal Deca

This is an article I wrote for a company called Flannel Group that a partner and I run. It focused on an artist from Memphis, Tennessee.

Blog Article on Art

After my first year of working with the Human Rights Initiative group, my good friend Jenya connected me with the marketing department at this legendary Dallas venue. I met with Lynn from Sons of Hermann Hall off Lower Greenville once a week for this project and online as to get it just right. They were a delight to work with!

Music Venue Website Design

Cinzia came to me through a close mutual friend and wanted to build out a site that would originally reflect two political sides. She wanted to convey the ideas of both political parties, (Republicans and Democrats) without displaying a boring red and blue color scheme. Eventually, her partner dropped out and I was able to customize a site that still reflected her beliefs and bi-partisanship while maintaining a strong message and a bold news-type look and feel.

Political Website Design

Optimized and Managed YouTube Channel

Blog Article for Royal Deca

Blog Article on Art

Music Venue Website Design

Political Website Design

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Social Media Specialist

Jun, 2019 - Oct, 2019

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4 months

RumbleOn

Jun, 2019 - Oct, 2019

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4 months

- Manager over YouTube channel growth, content management, uploads, monthly reports, and creation of a YouTube management/best practices guide for the company. - Facebook, Twitter, and Instagram posting, creative, and engagement/customer service. - Daily use of the following programs: Workfront, Sprout Social, Google Adwords, Google Analytics, various social media platforms, Okta, and HubSpot. - Budget management. - Acting performance and video team assistance in ads.

Jun, 2019 - Oct, 2019

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4 months

Customer Experience Operations Manager

Jun, 2015 - Sep, 2019

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4 years, 3 months

5miles App LLC

Jun, 2015 - Sep, 2019

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4 years, 3 months

At 5miles, I helped secure a 3-year partnership with the Dallas Mavericks and managed a 20+ CS team. I also designed, product-tested, and helped launch multiple categories within the app including our auto program, garage sales/estate sales section, in-app sales tools, and more. Additionally, I built out our customer service platform and wrote initial help center articles in 2015 and again in 2016. All of this combined, we grew from 400K users to over 15 million in 4 years.

Jun, 2015 - Sep, 2019

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4 years, 3 months

Assistant Marketing Director

Mar, 2009 - Jun, 2015

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6 years, 3 months

Simon Property Group

Mar, 2009 - Jun, 2015

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6 years, 3 months

- Co-managed Guest Services (7+ employees) and performed daily tenant and customer services. - Coordination with event activations for large and small events (up to 50,000 attendees - children's and adult events). - Social media and commercial content creation and scheduling. - Budget and inventory management, filing, and administrative duties.

Mar, 2009 - Jun, 2015

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6 years, 3 months

Associate of Arts (A.A.)

2010 - 2012

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2 years

United States

2010 - 2012

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2 years

The Very Strange Universe of Doctor Natalia Zeal

KM Publishing

The Very Strange Universe of Doctor Natalia Zeal is a novel narrated by a mysterious woman and follows a scientist named Dr. Natalia Zeal as she explores the cosmos. At times, the novel shifts focus to other characters like Natalia's wife, strange creatures, and other minor cast to complete this mysterious sci-fi/adventure/romance-infused story. This book is an ode to women in science and female character-driven stories, as well as experimental storytelling.