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@fennypeiffer
Flag of United States Forest Lake, United States
Member since April 11, 2013
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fennypeiffer

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I started working in BPO Industry supporting US-based consumers in 2009. I worked for Dell and Toshiba as an Inbound Customer Service and Sales Representative from 2009 to 2011. In 2012, I moved to a different company where I became part of Macy's Customer Service and billing department. I moved to the United States in Late 2012. In the mid-2013, I started working at home as a Virtual Assistant
$10 USD/hr
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Experience

Owner, Virtual Assistant

Jun 2013

We focus on administrative tasks such as managing your email, updating blogs, generating reports etc.. Services we offer: • Admin Support • Data Processing • Marketing & Advertising • Graphics & Design • Social Media Management

Macy’s - Customer Service Representative

Jun 2012 - Nov 2013 (1 year)

• Answer inquiries about Macy’s red card transactions and billing questions • Process payments and refunds

Toshiba - Inbound Sales Representative

May 2011 - Jan 2012 (8 months)

• Educate customers about features and benefits of products. • Determine customer requirements and expectations in order to recommend products and solutions

Dell Computers - Inbound Sales Representative

Jul 2009 - Feb 2011 (1 year)

• Answer customer inquiries about computers and other electronic gadgets as well as software. • Educating the customer about the current technology available and giving recommendations on what is best depending on their needs. • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

Education

Bachelor of Science in Computer Science

2005 - 2008 (3 years)

Certifications

  • US English Level 1
    90%
  • Numeracy 1
    77%

Verifications

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