Profile image of ferdinandAlvin
@ferdinandAlvin
Flag of Philippines Dagupan City, Philippines
Member since January 16, 2018
0 Recommendations

ferdinandAlvin

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I have worked in a call Center here in the Philippines for 6 years. I was trained as an agent, became a subject matter expert then was hired as a Team Manager for a US-based account. I can manage ticketing, emails, technical and phone support. Throughout the years, I have developed skills such as, patience, understanding, empathy, clarity, time management, efficiency and effectivity which is essential to quality customer service. I have attended leadership trainings that helped me manage my time and honed my skills in Excel, strategic planning and working under pressure to hit goals set by clients while ensuring the quality. I firmly believe that communication is the best tool to resolve any matters and caring and understanding while fully comprehending are the keys to customer satisfaction.
$3 USD/hr
6 reviews
3.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 20%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of Jesse L. Lead generation Canadian Corporations $118.15 CAD

    “Ferdinand is the best VA I have ever hired, after alot of trial and error with other VA's he is by far the best and most able to understand what I need done! [01 October, 2019] Ferdinand has been working with me for over a month and he is the best VA I have ever had. He followed the training I have given him and is consistantly on time. I have him doing mostly data entry and data mining so far and am moving him to handling emails. We ended this contract and started a brad new one. [01 October, 2019] He does a great Job [01 October, 2019] great work as always [01 October, 2019] training project completed flawlessly!”

  • image of Matthew P. Virtual assistant manual web scraping and research $254.03 USD

    “Great working with Ferdinand on this project. This was a data collection task and he quickly and accurately compiled data that was well formatted and could be easily used in our process.”

Experience

Data Administration

Sep 2019

Entering important data to a software accurately.

Lead Generation

Jul 2019 - Sep 2019 (2 months)

Scraping Data's to Google and other websites

eBay-Lister

Nov 2017 - Apr 2018 (5 months)

I am a product Lister where I list trending items on eBay. I have knowledge on many software on how to list great products.

Email/Chat support

Feb 2015 - Sep 2017 (2 years)

Answering phone calls and emails daily.

Data Entry

Sep 2013 - Dec 2014 (1 year)

Entering data to excel files PDF and Ms office fast and accurately.

Education

Bachelor of Information and Technology

2008 - 2012 (4 years)

Qualifications

Outstanding Employee of the Year (2017)

Convergys

I was awarded by this certification because I met all the requirements for this Award.

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

My Top Skills

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