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@florencepineda
Flag of Philippines Baguio City, Philippines
Member since April, 2012
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Hi there! My name is Florence Sanie J. Pineda, I am working as a freelancer with Virtual Workforce Professionals based here in the Philippines. To give you a short background of myself, I am a graduate of Bachelor of Science in Nursing. I started my career in BPO industry in 2012 at Sitel Philippines (Baguio) as Customer Support Representative for Green Dot Corporation. Wherein I spend three years activating, loading and reloading pre-paid debit cards; as well as assisting customers with regards to their online banking transactions. I started working freelance two years ago, as a Telemarketer and Appointment Setter under different campaigns such as real estate mortgage, health insurance, website design firm, accounting firm and more. I can work under pressure with or without supervision. Rest assured that I am hardworking, dependable, determined and able to multi-task. I am looking forward to hear from you soon.
$15 USD/hr
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Experience

Customer Support Representative

Nov 2010 - Nov 2011 (1 year)

As a customer support representative my job is to take calls regarding issues on the product. We have 4 mins and 30 seconds to gather all the information from the customer including giving the resolution of the problem.

Education

B.S. Nursing

2002 - 2006 (4 years)

Certifications

Microsoft (2011)

Sitel Philippines Inc

Digital Literacy Certificate from Microsoft with 100% average

Verifications

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