IVR & Contact Center Expert| Full-Stack Developer|
AWS & Java Certified Professional with 9 years’ experience in Software Development Lifecycle (SDLC)
Documentation of medium to large-scale Voice XML, Java/J2EE, Web based and legacy applications.
Extensive knowledge and understanding of architecture, complexity and component integration of a Voice
Experience includes developing and implementing end to end Cisco-Nuance IVR solutions utilizing VXML, J2EE,
Cisco UCCE (ICM + CUCM), Cisco Finesse, Nuance NDF, GRXML, Distributed Enterprise & Web Applications
Experience includes architect application for AWS Cloud and developing Amazon ALEXASkill.
Expert to architect Amazon Connect Cloud based Contact center E2E that included, Static and dynamic call flow
design, Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S3, Transcription,