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@garlenmaycereneo
Member since June, 2017
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Garlen May (xienmay.com)

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I'm an experienced Web Designer, Web developer , Web programmer, Technical support, and a Social Media Specialist. I'm knowledgeable to cPanel, Linux, VPS and Plesk servers and its components and feautures. I have 3 years of experience in Customer Service/Technical Support assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines under well known web hosting companies like (VERIO NTT AMERICA) and MELBOURNEIT (AUSTRALIA). • Wordpress Development - Build websites using Wordpress - Customize and/or edit through the premium theme • Mobile friendly web responsive design • Website Maintenance and security • SEO - Improved website ranking and keywords targeting • Runs facebook ad campaign • Create Lead generation sales page using GetResponse • Create graphic images for seasonal product promotion and blog posts I would like to showcase my learnings , utilizing the opportunity to offer proven and developing skills.
$3 USD/hr
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Portfolio

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Experience

Web Developer

Jan 2015

I interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. I gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving DNS, websites, emails, changes, updates, SSL, and more.

Web Hosting Technical Support

Jan 2015

Troubleshooting Websites issues, Email issues and supporting customers via phones, chats, and emails.

Customer Service Representative

Jan 2014 - May 2016 (2 years)

Handling complicated emails, tickets,chats and phone calls.

Education

Master of Computer Applications (M.C.A.), Web Programming and System Design

2011 - 2014 (3 years)

Certifications

Programming NC IV in the Philippines (2014)

TESDA CERTIFIED PROGRAMMER

-Coding standards -Common Computer Languages -Basis Language Syntax and Layout -Designing program logic -Program Development -Testing Codes -Debugging techniques -Problem solving techniques in the workplace -Laws and regulations related to the computer industry

Publications

Capiz Provincial Tourism Website

Capiz Provincial Tourism Website " The Seafood Capital of the Philippines "

Verifications

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