Profile image of genessamaecuteng
@genessamaecuteng
Flag of Philippines baguio city, Philippines
Member since May, 2013
2 Recommendations

Genessa Mae Antonio 

My Professional objectives is to deliver excellent service efficiently and accurately. Establish long-term relationships with successful clients. I have been in the Business Process Outsourcing/ Call Center Industry for more than 8 years now and has been working as a freelance VA for almost 5 years.I am very well trained and experienced on Customer Service, Phone Support, Sales (inbound and Outbound), Virtual Assistant, Order Taking, Appointment setting, VOIP, Lead Generation and Management, Social Media Management, transcription and More.. Today, I continue to grow and transform to meet my client's needs. I am continuously learning to broaden my range of services and continue to apply my expertise and maintain commitment,trust, and growth with my clients.
$8 USD/hr
33 reviews
5.4
  • 98%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 11%Repeat Hire Rate

Recent Reviews

  • image of ausmarketing Multiple users required to Interact with an online forum about English language practice $1089.93 AUD

    “Excellent work and communication [01 November, 2016] Fast work and excellent communication [01 November, 2016] Excellent quality work and communication [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer.”

  • image of mahtab7 Project for genessamaecuteng $12.03 USD

    “Very unprofessional and project was not done as required and very bad job.”

  • image of OscarHeath Virtual Assistant to update our facebook & twitter accounts daily $3345.70 USD

    “Great Job, 100% happy [21 June, 2013] Genessa is great to work with, I have nothing but positive comments.. ! [21 June, 2013] Great, Thank for all your effort and work! [21 June, 2013] Excellent! & great working with you! [26 June, 2013] Great to work with! [20 July, 2013] THANK YOU! [20 July, 2013] THANK YOU, GOOD WORK AS ALWAYS :-) [20 July, 2013] THANK YOU, GOOD WORK AS ALWAYS :-) [30 July, 2013] great work, good coms, recommended.. [07 August, 2013] great job, keep up the good work :) [15 August, 2013] thanks for all your hard work [15 August, 2013] excellent [22 August, 2013] excellent great job [03 September, 2013] always excellent work [06 September, 2013] good work as always! [12 September, 2013] great freelancer [08 October, 2013] very good keep it up [08 October, 2013] highly recommended freelancer [08 October, 2013] highly recommended freelancer [23 October, 2013] great work as always, highly recommended. [23 October, 2013] excellent work [23 October, 2013] Excellent work as usual.. Genessa is a wonderful freelancer! [08 May, 2014] As always, very happy with Genessas work, she is a great asset to any business. [14 July, 2014] excellent [14 July, 2014] excellent”

Experience

Happiness Officer

Apr 2015 - Oct 2016 (1 year)

Email and Chat Support Officer

Freelance Social Media Manager

Aug 2014 - Jan 2016 (1 year)

I managed their Social Media accounts and sites.

Online Virtual Executive

Aug 2013 - Sep 2015 (2 years)

I handled inbound customer inquiries and support via Phone, Email and Chat Support

Freelance Online English Teacher

May 2013 - Sep 2015 (2 years)

I teach English online to any level and nationality

Customer Service

Apr 2011 - Mar 2013 (1 year)

Customer Support for Credit Card customers

Account Executive

Oct 2007

Sales , Account management and Customer Support for VOIP customers

Customer Service Representative

Aug 2006 - Oct 2007 (1 year)

Credit Card Support

Technical Support Representative

Aug 2005 - Aug 2006 (1 year)

Technical Support Rep

Education

Bachelor of Secondary Education Major in English

2002 - 2006 (4 years)

Certifications

Voice and Accent Certificate (2008)

BPO

Voice and Accent Certificate

Berlitz language assessment and testing PASSER (2010)

BERLITZ

Berlitz offers standardized tests to measure proficiency in speaking, listening, reading and writing a language. These can be used for pre-employment screening and progress can correlate scores with major standardized tests and proficiency scales, such as the Test of English for International Communication (TOEIC), Test of English as a Foreign Language (TOEFL) and the Common European Framework of Reference for Languages (CEF).

Publications

Genessa

Test